Summary
 

Provides prompt, accurate, thorough and courteous responses to all complex customer inquiries. Inquiries are typically non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.

Description
 

Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 9:30AM-6:00PM. It may be necessary, given the business need, to work occasional overtime. This role is located in Columbia, SC OR Greenville, SC.

What You’ll Do:

• Responsible for accurate and timely response to complex telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Maintain all departmental productivity, quality and timeliness standards.

• Initiate corrective actions, process adjustments, or perform other research to resolve inquiries. Evaluate inquiries to identify underlying causes and implement actions to prevent future issues. Coordinate with other departments to resolve problems.

• Provide feedback to management regarding customer issues. Maintain accurate records concerning issues. Follow through on complaints until resolved or report to management as needed.

• Maintain knowledge of procedures and policies. Assist with process improvements by recommending improvements in procedures and policies.

• Assist with the training of new employees and cross training of coworkers.

To Qualify for This Position, You'll Need the Following:

• Required Education: High School Diploma or equivalent.

• Required Work Experience: 2-Years Customer service or claims processing experience OR Bachelor's Degree in lieu of work experience.

• Required Software and Tools: Working knowledge of Microsoft Office.

• Required Skills and Abilities:

  • Strong oral and written communication skills.

  • Proficient in spelling, punctuation, and grammar.

  • Strong organizational, analytical, and customer service skills.

  • Ability to handle high stress situations.

  • Basic business math proficiency.

  • Ability to handle confidential or sensitive information with discretion.

  • Ability to learn and operate multiple computer systems effectively and efficiently.

We Prefer That You Have the Following:

• Preferred Work Experience: 3 Years-Customer service or claims processing experience.

• Preferred Education: Associate Degree-Any Major

• Preferred Skills and Abilities: Ability to persuade, negotiate or influence.

• Preferred Software and Other Tools: Knowledge of database software.

Our Comprehensive Benefits Package Includes the Following:

We offer our employees great benefits and rewards.  You will be eligible to participate in the benefits the first of the month following 28 days of employment.  

• Subsidized health plans, dental and vision coverage

• 401k retirement savings plan with company match

• Life Insurance

• Paid Time Off (PTO)

• On-site cafeterias and fitness centers in major locations

• Ed