Chief Application & Analytics Officer (Finance) - Finance Strategy & Operations

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Chief Application & Analytics Officer (Finance)

JOB SUMMARY 

The Chief Application & Analytics Officer (CAAO) serves as the senior leader responsible for overseeing the full lifecycle of Finance & Administration’s enterprise applications and for advancing the use of data analytics to generate actionable insights. The CAAO leads the team that implements, optimizes, and sustains critical technology solutions that support operational excellence across the institution. The role is primarily focused on leading and managing a team responsible for application configuration, system integration, troubleshooting and issue resolution, security and role administration, and the ongoing maintenance of third-party and enterprise systems including Oracle Fusion Cloud Financials. The CAAO ensures that applications function cohesively and that the data they produce is reliable, accessible, and aligned with business needs. In addition, the CAAO partners closely with the Associate Vice President for Finance Strategy & Operations to develop and execute both short and long term strategic roadmaps. This includes contributing to planning and governance, providing project and change management leadership, and driving process improvements that advance the university’s strategic goals and enhance Finance & Administration’s overall effectiveness. Work is performed under minimal supervision and performance is based on the effective operation of the administrative function. Performance evaluation is conducted through the performance evaluation system and in accordance with the university policies and procedures.

ORGANIZATIONAL RELATIONSHIPS

Reports to:      Associate Vice President Finance Strategy & Operations (AVP FSO)

Supervises:     Business Analysts, Sr. Business Analysts, Reporting Analysts, Oracle Cloud

                       Application Support Leads, Application Developers, Integration Engineers, ETL Developers, Oracle Cloud Security Administrators, OCI Administrators, Solution Architects, Datawarehouse Engineers

ESSENTIAL DUTIES - May include, but not limited to the following:

Planning & Budget

• Assists in forecasting short and long term financial needs for system enhancements, licensing, maintenance, staffing, and strategic projects, aligning budget planning with organizational priorities

• Identifies opportunities for cost optimization, including streamlining system portfolios, reducing redundancies, and leverage enter-wide technologies

• Engages in governance groups to support strategy, planning, policy development, and service delivery.

• Helps to determine process optimization priorities and ensures resources are allocated accordingly

• Recommends enhancements and investments to support strategic goals, improve processes, user experience and/or reduce costs

Service Delivery & Optimization

• Directs and manages day-to-day operations of Finance & Administration enterprise applications, including implementation of technical solutions, configuration, optimization, integrations, data analytics and maintenance and continuous improvement

• Directs and manages full lifecycle of support tickets, from intake and prioritization to resolution and closure, ensuring compliance with Service Level Agreements (SLA) and ITIL best practices

• Leads the development and executive of reporting and data analytics capabilities that deliver actionable insights to support decision-making

• Administers system security, roles, and access controls to ensure compliance, data integrity, and proper segregation of duties.

• Leads and oversees major system upgrades, enhancements, implementations, and cross-functional initiatives, ensuring alignment, accountability, and timely delivery

• Ensures high availability, reliability, and security of the application ecosystem.

• Implements industry standards, legislative requirements, and best practices consistently.

• Continuously assesses and improves processes, services, and systems.

• Tracks and reports on key metrics and SLAs for application services.

• Establishes protocols for support and ensures timely response.

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