Head of Customer Experience Center (North America)

Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.  

We are looking for a Head of Customer Experience Center (Senior Marketing Manager) to manage our Customer Experience Center (showroom) in our corporate headquarter in North Canton (Ohio). The position includes overall responsibility for the planning and successful execution of customer visits, ongoing operation and strategic evolution of the showroom.  

As a host, you are creating a red-carpet experience for our visitors and represent Diebold Nixdorf and our superior solutions in a customer centric way. Thereby you understand the Diebold Nixdorf positioning, know the global banking market and can present our solution portfolio extensively to North American and International customers (virtually or in-person). In order to organize and carry out customer presentations and visits in detail, you will be responsible for working with various contacts in our North Canton headquarter and our North American and international sales and product teams.
 

• Planning, organizing and conducting customer visits to the Customer Experience Center North Canton (virtual or in-person) 
• Representing the company and presenting the solution portfolio to North American and international audiences
• Building and maintaining relationships with key internal stakeholders (e.g. product and sales organization)
• Ongoing operation and strategic evolution of the showroom
• Development, implementation and support of customer events, live and digital (e.g. conferences, webinars, local user group meetings)

Required Qualifications

• Bachelor's degree or equivalent experience
• 5+ years of experience in a banking/retail environment (Sales, Product Management, Business Development, Professional Services, Marketing and/or Communications
• Customer obsession and outstanding teamwork and communication abilities.
• Good (technical) understanding of the banking portfolio
• Exceptional presentation skills, experience in demonstrating banking solutions and customer journeys at international events
• Experience in an international business environment
• Good knowledge of the financial industry, retail banking, B to B focus 
• Creativity in conventional and unconventional communication techniques for different target groups 
• Ability to formulate even complex issues in a way that is understandable for different target groups
• Onsite role located in NC Ohio. Required to be in office 4 days a week.
• Travel: 2-3 times a year within the US and potentially, Europe 1-2 times a year.

Preferred Qualifications

• Strong written communication and organizational skills 

#LI-DC1

#LI-Onsite

 

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation  The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here -