Sr. Program Manager II, Global Benefits

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

The Sr. Program Manager II, Global Benefits & Wellbeing is responsible for the creation, launch, and ongoing management of multiple benefits and wellbeing programs, including leading large-scale, global initiatives in the US, Canada, Chile, Portugal, Australia, Japan and the UK. This role requires a strategic thinker who can drive complex, global programs from ideation through execution, ensuring alignment with organizational goals and employee needs.

Role Focus:
A majority of this role is dedicated to curating, executing, and marketing global and regional benefits and wellbeing programs, ensuring high employee engagement and adoption across all geographies. This includes heavy emphasis on project and program management, change management, communication, and the ability to market programs effectively while continuously gauging and responding to employee needs. Other key aspects of the role involve supporting benefits operations, resolving employee questions and escalations, and providing coaching and training to other benefits team members and cross-functional partners.

Key Responsibilities:
● Design, launch, and maintain multiple global and; regional benefits and wellbeing programs, leading large-scale initiatives, driving high employee engagement  and adoption worldwide.
● Market programs internally, using strong communication, change management and reporting skills to ensure employees understand and utilize available benefits.
● Use RACI model to clarify roles, hold others accountable, and communicate clear expectations, leading by example.
● Routinely gather diagnostic information by reaching out to stakeholders, clarifying situations, and brainstorming solutions for complex, organization-wide challenges.
● Challenge current thinking by encouraging and introducing innovative approaches and solutions.
● Support benefits operations, including resolving escalations and complex employee issues along with provide coaching and training to other benefits team members and cross-functional partners, fostering growth and knowledge sharing.

Core Competencies:

Communication:
Comfortably and consistently utilizes language and examples tailored to the audience’s level and experience, including executive stakeholders. Uses RACI to clarify roles and hold others
accountable. Proactively communicates progress and potential issues, and helps others improve their communication for team and project success.

Change Management:
Successfully implements change management frameworks, develops robust plans, and executes them for large-scale programs. Demonstrates adaptability and openness to new
structures, procedures, and technology. 

Program Marketing & Engagement:
Effectively markets programs to employees, gauges needs, and adapts strategies to maximize engagement and utilization.

Diagnostic Information Gathering:
Identifies and seeks out the specific information needed to clarify situations or make decisions. Routinely checks multiple sources, asks clarifying questions, and seeks broad perspectives to address complex, organization-wide issues.

Influence & Strategic Thinking:
Offers trade-offs to gain commitment, structures situations for maximum impact, and targets influence efforts at key decision-makers. Anticipates implications of decisions and plans
accordingly.

Written & Verbal Communication:  Organizes ideas clearly, tailors communications to the audience, and signals organization through structure and clarity. Encourages innovative thinking and solutions.

Resilience & Adaptability:
Quickly adjusts to unforeseen circumstances, provides solutions, and modifies behavior to remain effective in diverse organizations and cultures.

Mentorship & Collaboration:
Supports and develops junior team members and cross-functional partners through mentorship, training, and knowledge sharing.

Qualifications:
● Bachelor’s degree in Human Resources, Business Administration, or related field;
● 8+ years of experience in global benefits program management, with a focus on benefits and wellbeing programs.
● Workday experience is pr