Charge Capture Representative Associate

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is responsible for reviewing clinical documentation and accurately assessing and entering charges for Emergency. Uses EPIC to assist in the correct capture of all billable charges included in the medical record. Identifies inconsistencies in medical reports and works with leadership and operations staff to improve charge capture and error correction.

This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime. 

This will be on the job training and the training hours will be during normal business hours.

Primary Responsibilities:

• Ensures charges are captured in an appropriate and timely manner.
• Reviews, calculates, and enters charges in the electronic medical record (EMR).
• Processes and completes charge entry.
• Ensures charges are compliant with federal regulations.
• May assist with audits.
• Work with hospitals, clinics, facilities and the clinical team to manage requests for services 
• Handle resolution / inquiries 
• Other duties as assigned.  

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older 
• Electronic medical record (EMR) experience 
• Ability to work full time, Monday - Friday, during our normal business hours of 8:00 am - 5:00 pm. 

Preferred Qualifications:

• EPIC experience
• Billing experience
• Business office experience
• Medical terminology experience
• Clerical OR administrative support background 
• Experience working in a metric-driven work environment
• Experience working within the health care industry and with health care insurance
• Experience with Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort / filter, and work within tables) and Microsoft Outlook (email and calendar management)  

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

• Strong organizational skills
• Excellent communication skills
• Attention to detail
• Time management
• Problem solving abilities 

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy   

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibi