Account Supervisor - Retail

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

We’re looking for an Account Supervisor to lead the charge on our direct and indirect retail workstreams within our in-house advertising agency, reporting to the Head of Account Management. This role is a hybrid of strategic account management and program management oversight, ideal for someone who thrives at the intersection of creative excellence, retail marketing execution, and cross-functional collaboration.

The ideal candidate will be a proactive and empathetic team leader who can confidently partner with creative, strategy, project management, and internal marketing teams ensuring creative and strategic alignment from brief through final delivery.

Job Description

Core Responsibilities

• Lead day-to-day account management for the retail marketing workstream, serving as the main point of contact between marketing stakeholders and the internal agency team. 
• Drive development and execution of retail marketing campaigns across digital, in-store, experiential, and other touchpoints. 
• Translate business and marketing objectives into clear briefs and project plans. 
• Work with project management to manage timelines, scopes, and resource allocation. 
• Build and maintain strong relationships with internal stakeholders, anticipating needs and managing expectations. 
• Contribute to process improvements that help streamline workstream efficiency without sacrificing creativity. 
• Works with team as a single point of contact, working cross functionally to negotiate solutions and communicate with stakeholders.   
• Addresses problems through risk management and contingency planning and presents solutions and/or options to manager. Ensures effective implementation of solutions/changes.   
• Proficiency in Smartsheet, Workfront, Microsoft 365, Frame.io. Nice to have: Adobe Creative Cloud and Figma   
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Ideal Candidates    

• Has a passion for marketing, paired with strong organizational and communication skills. Thrives on being part of a team driving effective cross-function collaboration in planning and execution of strategic marketing projects aligned to the business’ overall strategy.​ Proven track record of mentoring and leading direct reports.  
• 5-8 years experience in account management, advertising or integrated marketing roles, ideally within an advertising agency 
• Enjoys building relationships, transparency, and accountability in a fast-paced environment . 
• Solid understanding of retail marketing tactics (e.g., print, digital merchandising, product launches, promotions). 
• Strong cross-functional collaboration skills; you know how to work with creatives, strategists, project managers, and production teams to get great work out the door. 
• Some background or understanding of project management principles (e.g., scoping, scheduling, resourcing). 
• Comfortable navigating complex stakeholder dynamics and aligning multiple teams around shared goals. 
• Highly organized, proactive, solutions-oriented. 
• Excellent communication skills for multi audience updates.   
• Experience with omnichannel programs.  

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net