Customer Support Specialist - Des Moines, IA, Decatur, IL or Quincy,

Job Description

Customer Support Specialist
ADM Animal Nutrition
Des Moines, IA or Decatur, IL or Quincy, IL

Reporting to the NA Supply Chain Manager the Customer Support Specialist will be responsible for supporting end-to-end supply chain operations in a variety of functions in order to bring value to the company. This position will coordinate efforts with Sales, Supply Chain, Operations, and Logistics to provide an industry leading customer experience overseeing the order fulfillment process from entry to delivery.

PRIMARY RESPONSIBILITIES
Customer relationship management

• Serve as primary point of contact for assigned customers
• Answer customer inquiries via email and phone
• Manage customer complaint communications, returns, credits, and certificate requests

Order Management

• Process customer orders accurately and efficiently within ERP
• Provide timely order confirmation and shipment status updates to customers
• Proactively identify and resolve order issues, track shipments, and expedite orders, as needed
• Execute the receiving and invoicing of direct shipment orders
• Maintain accurate customer records, order documentation, and system data for compliance

Cross functional collaboration and business support

• Generate and analyze order-related reports to identify trends, improve service levels, and support business objectives.
• Serve as a key liaison to the Sales team to support salesforce functions and provide customer data and analysis
• Actively support continuous improvement efforts focused on increasing On-Time In-Full (OTIF) delivery performance.

CRITICAL SKILLS AND COMPETENCIES

• Superior verbal and written communications, problem-solving, and organizational skills.
• Demonstrated ability to handle multiple tasks and prioritized work load.
• Extensive keyboard and telephone use, sitting for extended periods of time.
• Strong computer skills, preferably with Microsoft Office applications and ERPs such as Oracle
• Willingness to learn, help others, and flexibility to adapt to change.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree preferred, but not required. 
• Two or more years of experience in Customer Service and/or Sales Support.
• ERP user experience. (Oracle, SAP, etc...)

Before applying for an exempt, non-exempt or hourly job opportunity, you are expected to initiate a discussion and share your intentions with your supervisor.  * If you’ve been in your current position for more than 18 months, supervisor approval is not required.  * If you’ve been in your current position for less than 18 months, verbal supervisor approval is required.  
​Hiring Manager- Allison Brown   ​
Recruiter- John Wagner 

 

City

Decatur

State

IL - Illinois

Location Country

United States

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

The pay range for this position is expected to be between:

$38,900.00 - $69,500.00