Senior Business/Quality Analyst

Description

     

Job Title: Senior Business/Quality Analyst

Job Type: FT

Location: #LI- Remote, to be considered for this role, you must reside in one of the following states —AZ, CT, FL, GA, IL, KS, MA, ME, MI, MO, NC, NV, OH, PA, RI, SC, TN, TX, UT, VA, WI, WV.      

Who We Are

Benefits are complicated but by using innovative technology, paired with attentive and dedicated customer service, it doesn’t have to be! At Flores, we focus on technology and customer service, so our clients can focus on their employees. We are a leader in the field of consumer-based reimbursement plans, COBRA, and Direct Bill services. With a 97% client retention rate, we continue to grow our footprint across the US.

Please visit our website to learn more about our people, culture, and benefits! www.flores-associates.com.

Job Summary

At Flores, we are passionate about our clients having a great experience and this also applies to our team and our future team members. Building a remarkable team is a top-level company priority. As the Senior Business/Quality Analyst will be a key role in shaping the success of the product and technology teams. We are seeking individuals that can support our software development lifecycle and participate in business analysis as well as quality assurance functions. This individual will need to support Consumer Directed Healthcare and COBRA capabilities – with exceptional understanding of how the business operationally runs. This role will serve as a liaison between technology and all operational functions of the business and be responsible for analyzing product/system, business and user needs. Additionally, they will need to be able to analyze existing capability and identify gaps/changes to functionality required to meet the desired outcome. This role requires the ability to create documentation, build requirements and suggest solutions that solve business needs. As an expert in the business, the development team will lean heavily on the business analyst to iterate on development tasks and shape the best outcome. As this role is a hybrid of business and quality analyst, the candidate will ultimately be playing a key role in validating built functionality and supporting the overall quality assurance of our platform.  The Senior Business/Quality Analyst reports to the Product Manager.

What You’ll Do

• Function as the liaison between the business, operations, and the technical areas throughout the SDLC. 
• Develop and document business and functional requirements for new and existing systems.  
• Coordinate development and support initiatives for new and existing applications.
• Play a key role in the planning, testing, and implementation of system enhancements and changes. 
• Ensure system changes meet or exceed user requirements and are completed with quality and accuracy.
• Identify system requirements, document business needs and determine development impact to current system processing. work with product, technology and business teams to ensure accuracy of requirements. 
• Partner with technical areas in the research and resolution of system and process problems. 
• Perform quality assurance / testing of products.
• Work with technical teams to enhance test plans, procedures and methodologies.
• Coordinate with training team and SME's for release of new products and guides.
• Perform other duties as assigned.
• Maintain quality work that exemplifies and promotes Flores’ core values.

Requirements

Who You Are 

• Possess expert understanding of business systems and industry requirements. Ideally 4+ years of Flores and/or direct industry (CDH, COBRA) experience.
• Minimum 4 years’ experience as a Business Analyst or a related role demonstrating analysis capabilities.
• Experience with Quality Assurance Testing.
• Experience with project management or SDLC methodology.
• Detail oriented and customer solution focused.
• Success identifying and creating business focused solutions.
• Excellent verbal and written communication, with proven ability to bring people/teams together.
• An individual that understands the value of providing a high level of customer service.

Work Environment 

Flores’ standard work hours are Monday through Friday, 8:30 a.m. to 5 p.m. ET with an hour lunch. Roles may be approved for other schedules by managers. This role operates in a professional #LI-remote office environment. To be considered for this role, you mus