Customer Service Supervisor - Aftermarket & Spares

About NOV and Rig Technologies

NOV is a leading provider of technology, equipment, and services to the global oil and gas industry that supports customers’ full-field drilling, completion, and production needs. Since 1862, NOV has pioneered innovations that improve the cost-effectiveness, efficiency, safety, and environmental impact of oil and gas operations. We're continually pushing our own standards higher to deliver the safest, most efficient, and most reliable drilling solutions in the world. Join us as we continue to power the industry that powers the world.

NOV Rig Technologies makes and supports the world’s most advanced drilling solutions. To learn more about Rig Technologies products and services, please visit us at https://www.nov.com/about/our-company-structure/rig

Facility/Group Responsibilities

• Provide continual evaluation of the group’s processes and methods, to assure the most effective use of resources and equipment.
• Provide day to day supervision of employee job execution, to include; training, performance evaluation and employee relations.
• Resolve issues regarding client complaints and other matters.
• Work closely with managers in other departments, such as sales, on updating policies and procedures for client services.
• Monitor correspondence between representatives and customers.
• Ensure representatives are informed about any changes with company products, procedures and services. 
• Provide quotes to assigned customers.
• Continually review and process open sales orders. 
• Perform other work related tasks as assigned.
• Comply with all NOV Company and HSE policies and procedures.

Education & Experience Qualifications

• High school diploma or equivalent 
• 3-5 years' of experience in a customer service environment, including direct customer contact by phone, in-person and in writing.
• Previous experience in a supervisory role, preferably in customer service environment.

Behavioral Competencies

• Motivating Others
• Building Effective Teams
• Managing and Measuring Work
• Time Management
• Written Communications

Technical Competencies

• MS Office Suite
• Knowledge of ERP systems