ServiceNow Solution Architect (with AI focus)

ECS is seeking a ServiceNow Solution Architect specializing in ServiceNow AI to work remotely. 

We are seeking a highly skilled ServiceNow AI Architect leads the design, development, and implementation of AI-powered solutions within the ServiceNow platform. They focus on leveraging AI and machine learning (ML) to enhance various aspects of the platform, such as enterprise search, digital assistants, workflow automation, and predictive intelligence. Solution Architects architect customer solutions, provide support to Sales, participate in the SOW process, engage in setting standards and education on new or updated applications within ServiceNow. 

General responsibilities include but are not limited to: 

• Architect or consult on the architecture of project. Responsible for ensuring the solution has long term viability vs short term gain. 
• Provide support in Sales opportunities as needed. 
• Maintain training and knowledge of designated applications and IT and ServiceNow related certifications. 
• Ensure stories align to technical solution, which may include pointing, of Stories for Customer Projects 
• Perform discovery work sessions to determine the solution requirements. Assist in gathering and/or reviewing clients process requirements and assisting on how they map to ServiceNow 
• Perform design work sessions and produce deliverables, including mock-ups, flow diagrams, high-level architecture and design documents etc. 
• Implement based on ServiceNow and ECS best practices 
• Apply Agile software development practices for customizations to the platform and applications 
• Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators 
• Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable 
• Working with clients to assess current state processes and tools 
• Assist customers with proof-of-concept activities 
• Enable ECS Delivery building efforts through development of intellectual property (IP) 
• Participate in growing and enhancing internal process for successful client delivery 
• Identify new opportunities to provide additional value to clients and improve business performance 
• Maintain high level of client satisfaction 
• Provide training, technical consulting and mentoring to technical consultants to insure efficient use of ServiceNow capabilities 
• Perform development and configuration activities as needed 
• Understand Solution Architect role and responsibilities in the ECS Elite methodology 
• Participate in recurring Solution Architect focused sessions 
• Flexibility to perform or fill-in for any technical function 

Salary Range: $190,000 - $230,000

General Description of Benefits

All candidates must meet the following criteria:  

• Must be a US Citizen per contract, no dual Citizenships 
• Must be able to obtain a Public Trust clearance or higher 
• Must be able to work across multiple programs across the Federal and DOD space 
• Functional and technical knowledge of ServiceNow 
• 5+ years of experience in SaaS software configuration and/or development 
• Functional knowledge and implementation experience of a minimum of 2 ServiceNow modules 
• Understanding of Enterprise Solutions including: Customer Service, Human Resources, Project Management, etc. 
• Knowledge of Integrations such as LDAP, AD, SSO, Email Infrastructure, Web Services
• 2+ years experience building custom applications in ServiceNow
• Knowledge of relational databases <