Global IT Delivery Administrator

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

 

 

YOUR ROLE

The IT Field Support Professional will be responsible for implementing, maintaining and supporting IT network infrastructure/ solutions in order to contribute to a first-class IT Management Service for our operations. This role operates in complex decision-making environments that impact CEVA Operations with the ability to provide network stability and exemplary end-user experience

WHAT ARE YOU GOING TO DO?

• Install, configure, maintain, upgrade, and support network devices i.e.  Cisco/ HP switches, VeloCloud Routers, Ruckus/ Cisco AP’s, Cradlepoints & management software
• Diagnose, troubleshoot, and resolve system issues and/or respond to outages 
• Manage, research, and resolve complex end-user escalation incidents 
• Test and perform upgrades and patches to installed operating systems and software 
• May develop plans, schedules, and requirements for deployment of systems
• Perform defined processes and practices to manage systems, software, and networks to ensure consistent and reliable operation to meet the business needs
• Work with Office of Information Security to monitor threats, alerts, and security vulnerabilities for installed systems; implement response plan for various types of threats and attacks
• Create and maintain system documentation of processes, procedures, plans, and configurations
• Manage and maintain hardware inventory of network switches and other devices

 

WHAT ARE WE LOOKING FOR?  

Education, Skills and Experience

• Educated to degree level, University or higher education degree in IT Management or Supply Chain Management, or comparable experience in the logistics industry.
• Strong expertise within functional domain or technology
• Good analytical and problem-solving skills
• Strong expertise within functional domain or technology
• Good analytical and problem-solving skills

Characteristics

• Ability to influence effectively and negotiate effectively
• Able to communicate effectively in English Language both orally and in writing
• Able to communicate effectively in the local language both orally and in writing