Facility Manager

Description

Who Are We:

Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 66+ locations. We strive to achieve Planet Fitness’ mission to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.

Who You Are:

This role works closely with the Facilities and Operations teams that support Grand Fitness’s portfolio of 75+ Planet Fitness clubs across the country, while specifically focusing on the 15-30 clubs within their assigned region. The candidate must be detail-oriented, capable of multi-tasking with time-sensitive material in a fast-paced environment, and proficient in managing a team to ensure operational efficiency. Being on call for emergencies and handling urgent situations is an essential part of the role. Clear verbal and written communication with immediate supervisors, in-house maintenance staff, in-club management, city/government employees, project managers, outside vendors. A strong sense of ownership—ensuring issues are handled through completion—is key to success. Proficiency and prior experience with Microsoft Office (Excel, Word, and PowerPoint) is required, and familiarity with property management software tracking programs is preferred.  

Duties and Responsibilities:

• Oversee issue resolution in the assigned market, including prioritizing work orders, managing preventative maintenance, dispatching technicians, and sourcing and managing vendors. 
• Resolve incidents and requests promptly, documenting all work and resolution steps within the service management tool.  
• Escalate incidents or requests to internal personnel or external vendors when specialized expertise is required. 
• Collaborate with cross-functional partners to keep stakeholders informed and involved during repairs and maintenance. 
• Manage facility technicians by overseeing schedules, assignments, and conducting performance reviews to ensure efficiency and quality standards are met. 
• Collaborate with team members and communicate relevant information to direct leadership. 
• Manage the financial aspects of the portfolio, ensuring cost-effective solutions while adhering to budget constraints. 
• Conduct budget analysis and prepare reports on a monthly, quarterly, bi-annual, and annual basis. 
• Create and manage budgets on a monthly, quarterly, bi-annual, and annual basis. 
• Manage vendor relationships and report on SLAs and KPIs bi-annually, including conducting a bi-annual review of contracts and services provided. 
• Generate reports on ticket status, SLAs, KPIs, for team and club performance. 
• Develop go-forward recommendations on how to improve key metrics within the manager’s market in response to Quarterly Business Reviews 
• Prepare detailed reports on maintenance, repairs, safety, and other incidents for supervisors and relevant team members. 
• Maintain compliance documentation for annual inspections (fire alarm, sprinkler, elevator, and tanning), and manage corrections as needed. 
• Ensure the security and confidentiality of documents and data within your area of responsibility. 
• Collaborate with cross-functional teams to review and create Standard Operating Procedures (SOPs) on a bi-annual basis. 
• Assist with or coordinate national project delivery, including documentation, testing, training, and deployment of solutions. 
• Adhere to standards, policies, and pre-established guidelines in performing job functions. 
• Perform other duties as assigned. 

Requirements

Job Qualifications:

• Fosters Team Collaboration and Cooperation: Dedicates to and supports a collaborative, high-performing work environment with peers, cross-functional partners and managers.   
• Drives for Success: Seizes opportunities and proactively takes concrete actions to complete tasks. Goes the “extra mile” and persistently overcomes obstacles to improve outputs.  
• Focuses on the Customer Cross-Functional Partner: Seeks to understand underlying customer needs to create value. Drives the team to maintain focus on customers.  
• Plans and Prioritizes: Exceptional at establishing priorities and systematically organizing information, achieving efficient and effective results through meticulous structuring and organization.  
• Thinks Critically and Resolves Problems: Responds to emerging problems in an accurate, professional and timely manner. 
• Team Management: history of managing front-line workers in a manual work setting, able to set and maintain positive team culture. 
• Where possible, leverage available resources to address situations before they occur.  

Job-specific Competencies: