Jobs and Careers

Assistant Manager, ATM Services & Ops

United Statesfull_timeVerifiedPosted 13 Mar 2025

About the role

Assist with managing ATM Operations resources (employees, contractors and tasks) and full lifecycle of ATM fleet. Manage, allocate, and ensure personnel and resources are correctly aligned for each role and responsibility, including servicing, projects, and initiatives. Develop, manage, and implement a workforce strategy and resource plan that balances internal and external assets for services - scheduling, timecard management, training, and PAR/Merits. Create and implement succession plan to align with ETS strategy and Role Based training.

Ensures effective and efficient allocation of staff and resources to service business needs and initiatives
Establish workforce strategy by identifying skills required to fulfill department roles and responsibilities
Review resource allocations to ensure FTEs and Contractors have bandwidth for the business demands
Manage Payroll and PPM Timecards - submissions and approvals
Maintain technical training plan, job knowledge and partnerships to facilitate career coaching
Accountable for Performance and Development Goals, 1-1s, Coaching and Annual PAR/Merit
Assist with leading daily ATM operations, projects, and programs
Assist with providing solutions to resolve incidents, outages and service issues impacting ATM availability
Assist with managing vendor and professional services
Assist with AFP Budget, ATM hardware purchases, software licenses and other business needs as required
Ensure personnel comply with Navy Federal Credit Union standards and best practices
Collaborate and partner with other internal business units to ensure best practices are applied
Foster relationships with leadership, team members, key stakeholders, customers, and external vendors
Ensure appropriate resources are available and business needs are met for workforce reallocation
Create clear, concise, and effective communication tools for managing ATM resources
Partner with external vendors to obtain appropriate ATM resources and Incident resolutions
Perform personnel administrative needs and other duties as assigned

Prior Management/Leadership experience - exercising initiative, using good judgment to make sound decisions
Experience in resource allocation and management, team development and performance evaluations
Effective verbal and written communication skills
Working knowledge or experience of ATM Services and/or Operations
Experience in project leadership and execution, technology processes, cross functional teams
Experience with vendor relationships and contract management
Effective skill presenting findings, conclusions, alternative solutions, and information clearly and concisely
Effective skill in producing desired results and achieving goals and objectives
Effective organizational, planning and time management skills
Experience in working with all levels of staff, management, stakeholders, external vendors, and contractors
Experience with managing timekeeping in ServiceNow, HCM and Fieldglass
Experience with recruiting, hiring and retention

Desired Qualifications

Bachelor’s degree in business management or information Technology
Minimum 2-yrs experience managing operational or technical teams
Knowledge of banking/financial industry standards and practices
Prior knowledge or experience leading ATM Operations or Essential 24/7/365 Team
Knowledge of Navy Federal’s products, services, programs policies and procedures

Hours: Monday - Friday, 7:30AM - 4:00PM (after hours, weekends, and holiday support may be required)

Location: 820 Follin Lane, Vienna, VA 22180

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.