Senior IT Administrator, IT Cloud (Atlassian)

Overview

Are you a cloud enthusiast with a knack for Atlassian tools? We're on the hunt for a dynamic Senior IT Cloud Administrator to join our global IT team and take the lead of our Jira, Confluence, and Bitbucket environments!

In your role as Senior IT Cloud Administrator, you will be responsible for the comprehensive administration, support, and strategic planning of our Atlassian Cloud tools, including Jira, Confluence and Bitbucket. You will ensure the optimal performance, reliability, and scalability of these tools to support our organizational needs and drive collaboration and efficiency across various teams.

This position is hybrid and based in our Niles, IL location. 

Responsibilities

• User, security, data and workspace management/administration within the Atlassian Cloud
• Providing technical support and troubleshooting for all Atlassian tools to both end users and the internal IT support teams
• Implementing and managing integrations with other tools and systems
• Developing and delivering training sessions for users on best practices and new features
• Roadmap planning and execution for future enhancements and expansions of Atlassian tools
• Vendor management and coordination with external service providers

Qualifications

•  Bachelor’s degree in information technology, Computer Science, or a related field
•  Minimum of 5 years of experience in administering Atlassian tools (Jira, Confluence, Bitbucket)
•  Excellent communication and interpersonal skills, with the ability to work effectively with end-users, IT teams, and external vendors
•  Strong analytical and problem-solving skills, with the ability to identify and troubleshoot complex technical issues in the Atlassian platform
•  In-depth knowledge of Atlassian Cloud administration and best practices
•  Experience with user and project role management
•  Strong understanding of data management and backup/recovery procedures
•  Proficiency in troubleshooting and providing technical support
•  Familiarity with software development processes and workflows
•  Excellent communication and training skills
•  Problem-solving and analytical abilities
•  Ability to work independently and as part of a team
•  Cross-functional cooperation with various teams and divisions
•  Knowledge of other collaboration and productivity tools
•  Experience with CI/CD pipelines and DevOps practices
•  Experience in managing Atlassian Marketplace apps and plugins
•  Understanding of Agile methodologies and frameworks (specifically SAFe)
•  Experience with scripting and automation tools (Python, Bash, etc.)
•  Project management skills
•  Experience with cloud platforms and services
•  Knowledge of security practices and compliance standards

Applicants for this position must be currently authorized to work in the United States on a full-time basis. Shure will not sponsor applicants for this position for work visas.

WHO WE AREShure’s mission is to be the most trusted audio brand worldwide – and for nearly a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesn’t stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for all.Shure Incorporated is headquartered in Niles, Illinois, with remote and hybrid opportunities throughout the United States. We have more than 35 regional sales offices, engineering hubs, and manufacturing facilities throughout the Americas, EMEA, and Asia.THE MIX MATTERSDon’t check off every box in the job requirements? No problem! We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you’re excited about this role, believe you’ve got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply!PAY TRANSPARENCYShure offers a competitive compensation structure that is reviewed annually to attract, hire, and retain the industry’s top talent. Base salaries vary based on qualifications, geography, experience, and expertise in each respective discipline. The base salary range for this position is between $80,500 - $162,400. The range displayed on each job posting reflects the minimum and maximum target base salary for this opportunity. If your