Account Manager

Job Summary:
The Account Manager will drive customer satisfaction and growth by selling aftermarket spare parts, serving as the main point of contact for clients. The role focuses on delivering excellent customer experiences, resolving issues, and developing long-term relationships. Strong problem-solving and proactive solutions are key, while technical knowledge is a plus.

Key Responsibilities:

Customer Relationship & Account Management

• Act as the primary contact for customer inquiries related to aftermarket spare parts, ensuring high satisfaction.

• Regularly engage customers to anticipate needs, provide solutions, and address issues early.

• Quickly resolve concerns with clear communication and efficient solutions to maintain customer trust.

• Develop strategic account plans, anticipating challenges and offering tailored aftermarket spare part solutions.

• Regularly visit customers to assess needs and maintain relationships

Sales & Opportunity Development

• Focus on selling aftermarket spare parts aligned with customer needs and goals.

• Leverage relationships to identify new sales opportunities and upsell aftermarket products.

• Create accurate & timely quotes and analyze customer data using BI, SAP, and Excel.

Cross-Functional Collaboration

• Collaborate with technical teams to support the installation and service of aftermarket parts. While technical knowledge is a plus, collaboration with technical teams is key to problem-solving.

• Monitor market trends, customer feedback, and competitor activity to adjust strategies.

Qualifications:

• Education: BS/BA in Business, Marketing, Engineering, or related field, or equivalent experience.

• Experience: 5+ years in customer service or sales, with a focus on aftermarket spare parts preferred.

• Skills: Strong customer service, sales, problem-solving, and communication skills. Tech-savvy, with proficiency in SAP, BI, and Excel.

• Technical Knowledge (a plus): Understanding of technical systems or products is beneficial, as you may need to interpret machine documentation, schematics, and BOMs. However, strong customer service and sales skills are the primary focus.

Core Competencies:

• Customer-focused and results-driven.

• Organized, detail-oriented, and able to manage multiple accounts.

• Strong problem-solving, critical thinking, and collaboration skills.

Physical Demands:

• Travel (25-40%) within North America and occasional international travel to Italy.

• Attendance at trade shows, seminars, and customer site visits.

We Offer

We offer a challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting. Includes a generous wage and benefits package that includes a company 401k with company match as well as company-funded pension.

Please note that any offer of employment is contingent upon a background check and pre-employment physical and drug screen.

Additional Information

Delivering competitive technologies and services is what we do best. At Valmet, we continue to push forward and develop ourselves, concentrating on technology, services, sustainability, local presence, and our people.

To be included in the recruiting process, please apply directly with us online.

Where everything works together

When everything works together Valmet is where the best talent from a wide variety of backgrounds comes together. With 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper, and energy industries. Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service know-how – and above all, teamwork.

Join the team! www.valmet.com/careers

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