Director, Customer Partner (Healthcare)

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

At Kyndryl, we design, build, and manage the mission-critical technology systems that the world relies on every day. We’re looking for a Customer Partner with deep healthcare expertise and a passion for transformation to join our team.

In this role, you won’t just manage accounts. You’ll lead strategic partnerships that help healthcare organizations reimagine their future. You’ll work with some of the most innovative minds in the industry to uncover new opportunities, expand buying centers, and deliver solutions that improve both business outcomes and patient experiences.

This is your chance to make a real impact—not just on your clients’ success, but on the future of healthcare.

• Lead strategic relationships with healthcare clients as their trusted Kyndryl partner, driving profitable year-over-year growth
• Collaborate with client executives to identify opportunities that improve business and customer outcomes, and turn those into measurable revenue growth
• Build strong CXO relationships (beyond the CIO) through thought leadership, marketing campaigns, and executive engagement
• Craft compelling proposals and negotiate agreements that align with both client goals and Kyndryl’s commercial objectives
• Own the account P&L, working closely with Consulting, Delivery, Sales, Operations, and Finance to ensure performance and profitability
• Drive delivery excellence by coordinating with internal delivery teams and managing expectations
• Champion your clients internally, ensuring opportunities are visible in our CRM and aligned with our broader capabilities and partner ecosystem
• Stay ahead of the curve by maintaining a deep understanding of Kyndryl’s offerings, industry trends, and cross-sector innovations
• Cross-sell and expand our footprint across services, solutions, and practices
• Lead with impact by demonstrating excellence in account management, innovation, diversity, and business growth

Your Future at Kyndryl

Because here, your work matters. You’ll be part of a company that’s not just supporting digital transformation—we’re leading it. You’ll have the freedom to shape your career, the support to grow, and the opportunity to make a difference in industries that truly impact lives.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• 10 or more years of experience in the healthcare industry (payer or provider) and professional services, with a strong track record as an customer partner, account manager or client partner
• Proven success managing large accounts with annual revenues 20M+, including consulting and transformation experience
• Strong understanding of healthcare industry trends, challenges, and disruptors, with a passion for driving change
• Demonstrated success in designing and selling solutions in cybersecurity and resilience, cloud, or application modernization
• Ability to build trusted, strategic relationships with C-suite clients and internal stakeholders
• A growth mindset and commitment to continuous learning, adaptability, and excellence

Preferred Skills and Experience

• Experience transforming healthcare business processes through technology
• References from large, integrated healthcare client relationships and complex program deployments
• Background in medium to large technol