Operations Associate

Position Purpose:

The Operations Associate role at Heritage is essential for ensuring efficient and effective service delivery to our customers. This position requires meticulous management of inventory processes, supervision of warehouse operations, and coordination of timely deliveries, all while maintaining adherence to corporate standards of excellence. By leveraging industry-specific knowledge, strong organizational skills, and a proactive service-oriented approach, the Operations Associate will enhance operational integrity, support team leadership, and contribute to fostering enduring customer relationships.

Key Responsibilities:

Spearhead comprehensive inventory control initiatives, encompassing the procurement, execution of weekly cycle counts, pricing assessments, and effective management of damaged or outdated stock, to optimize operational efficiency and reduce waste.
Collaborate strategically with the Branch Manager to infuse energy, professionalism, and a sense of urgency into team leadership, ensuring seamless operational workflow and achievement of branch objectives.
Lead warehouse operations with a focus on precision and timeliness, directing the team in receiving, storing, and distributing products efficiently to maintain high service standards.
Manage order processing and day-end balancing, ensuring accuracy and timeliness to uphold financial integrity and facilitate smooth branch operations.
Coordinate and supervise the dispatch of trucks, guaranteeing timely and accurate product deliveries to job sites, enhancing customer satisfaction and operational reliability.
Develop and maintain robust training programs for Drivers and warehouse staff, fostering skill development and promoting a culture of continuous improvement and operational excellence.
Leverage ERP systems and relevant software tools to streamline processes, enhance data accuracy, and drive informed decision-making across all areas of inventory and warehouse management.
Cultivate and sustain strong customer relationships, demonstrating a commitment to sales and service excellence that drives customer loyalty and business growth.

Direct Manager Direct Reports:

• The Operations Associate directly reports to the Branch Manager, collaborating to effectively lead the team with professionalism and urgency.

• Direct Reports: The Operations Associate supervises the drivers and warehouse operations team, guiding and training personnel for efficient product distribution and inventory control.

Travel Requirements:

The Operations Associate in the Heritage is required to travel occasionally to regional branches and vendor locations to oversee operations and ensure compliance with company standards.

Physical Requirements:

The Operations Associate position within Heritage entails certain physical requirements typical of an office and warehouse environment, which must be met by the successful candidate with or without reasonable accommodation. The role involves frequently remaining in a stationary position, occasionally moving about the warehouse to access inventory and conduct supervision. The ability to communicate proficiently with team members and customers is essential, requiring clear written and verbal exchanges. Regular use of computers and office equipment is expected, necessitating the ability to accurately input data and manage digital correspondence. Lifting and moving items weighing up to 50 pounds may be required on occasion. Duties may also require periodic inspection of inventory from different warehouse locations, necessitating the ability to traverse the warehouse safely. Accommodations can be made to enable individuals with disabilities to perform essential functions successfully.

Working Conditions:

The Operations Associate in the Heritage is expected to operate within a dynamic and versatile working environment that balances both office and warehouse settings, optimizing workflow in a fast-paced, deadline-driven atmosphere. This hybrid model demands adaptability, as the Operations Associate will engage in both hands-on management within the warehouse and strategic oversight from the office. The role is characterized by a clear commitment to precision and efficiency, ensuring seamless coordination in inventory control, order processing, and personnel supervision. The successful candidate will thrive under the pressure of urgent timelines and be adept at prioritizing tasks in collaboration with their Branch Manager to meet and exceed operational targets. With a focus on fostering a motivated and productive team, the Operations Associate will lead by example to promote a culture centered on service excellence and task urgency.

Minimum Qualifications:

• Industry Experience: Demonstrated experience