Director of Product Experience

JOB SUMMARY:  The Director, Digital Product Experience leads the design and strategy behind Securitas’ digital ecosystem spanning client portals, mobile officer applications, and enterprise tools. This leader bridges business strategy, technology innovation, and user needs to deliver intuitive, high-quality experiences that empower our clients, officers, and employees. In this role, the incumbent shapes how Securitas’ digital products connect people and data, drive efficiency, and advance our mission to make the world a safer place. The Director builds and scales user experience and research practices, defines design standards, and ensures every digital interaction reflects our commitment to trust, simplicity, and innovation. As a people leader, one manages and grows a talented team of designers and researchers; cultivating a collaborative, empowered environment where evidence-based design thrives. The goal is to shape career paths, coach individuals to excellence, and foster a high-performing, inclusive team that delivers world-class digital experiences.

ESSENTIAL FUNCTIONS

The functions listed describe the business purpose of this job or position.  Specific duties or tasks may vary and be documented separately.  An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.

Associates are held accountable for successful job performance.  Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.

In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations.  Associates are required to notify superiors upon becoming aware of unsafe working conditions.

All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures.  In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.

Strategic Leadership

• Define and execute a comprehensive digital product strategy aligned with Securitas’ global business objectives and 2030 transformation vision.
• Partner with the VP of Product and Innovation to align product roadmaps with organization priorities.
• Translate business goals into meaningful user experiences that deliver measurable impact for both clients and employees.

Team Leadership & Growth

• Lead, mentor, and grow a multidisciplinary team of User Experience professionals 
• Define clear roles, responsibilities, and career progression paths within the user & product experience function.
• Build a culture of feedback, collaboration, and continuous improvement, encouraging curiosity, and innovation.
• Champion diversity, inclusion, and psychological safety, ensuring all voices are heard and ideas valued.

User Experience & Design

• Establish and oversee UX strategy and design standards for Securitas’ digital product suite (e.g., MySecuritas, MyConnect, Client Excellence Platform, and more).
• Build a scalable design system and shared component library to ensure consistency, accessibility, and global alignment.
• Champion user-centered design principles and represent the voice of clients, employees, and officers in all product decisions.

User Research & Insights

• Develop and scale a user research program to capture insights from field operations, clients, and end users.
• Use qualitative and quantitative data to guide product decisions and continuously improve usability and adoption.
• Lead usability testing, surveys, and field studies to validate concepts and identify friction points in user journeys.
• Product & Cross-Functional Collaboration
• Partner with Product Managers, Engineers, Operations, Commercia teams, and Business Analysts to translate user needs into clear requirements and actionable product roadmaps.
• Support agile execution through informed prioritization, feature definition, and iterative testing.
• Collaborate across global product and regional teams to ensure solutions scale effectively and reflect operational realities.

Governance & Communica