Customer Support Representative II - College (Part Time)

Requisition ID:  94049 

Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.

 

Position Specific Description

 

Join the Energy That’s Powering Florida’s FutureIf you’re looking for a career with purpose, stability, and growth, this is your moment. 

 

Customer Support Representative II – College (Part Time)
Starting Pay: $18/hour 

 

Why You’ll Love Working Here
• Be part of a company known for industry-leading reliability
• Make a real impact by supporting customers across Florida
• Join a team that values growth, training, and internal career paths
• Enjoy the stability and benefits that come with working for a major energy leaderPaid Training to Set You Up for Success

 

We invest in you from day one
•6-8 weeks of comprehensive paid training Monday thru Friday from 8:00 AM – 2:00 PM
•Anticipated start date: March 23, 2026
• Training is on site and mandatory, ensuring you’re fully prepared for the role

 

Training Location:
FPL – LeJeune Flagler Office (LFO)
4200 West Flagler Street
Miami, FL 33134

 

Post-Training Location:
Upon completion of training, employees enrolled at Florida International University (FIU) will transition to the FIU campus and work from the MARC building.

 

Work Schedule upon completion of training: 20-29 hours per week
Weekdays: Flexible schedules based on school availability (Summer semester requires 25-29 hours per week)
Weekend Requirement:  Saturday 3:00 PM – 11:00 PM 

Overtime opportunities are available!

Who Thrives in This Role
We’re looking for team members who bring energy, positivity, and a commitment to excellence. The ideal candidate is:

• Self-driven and motivated
• An excellent communicator — friendly, courteous, and helpful
• A strong problem solver who can confidently resolve customer issues
• Reliable and dependable in both attendance and performance
• Someone with high integrity and a consistently positive attitude
• Flexible and adaptable in a fast-paced, changing environment
• Committed to striving for excellence every day

Job Overview

Employees in this role assist with customer requests, provide information and assist with problem resolution in accordance with company policies. This position emphasizes public relations and effective revenue risk management. Employees in this position use their decision-making skills to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, energy conservation programs, etc. and assist during On Call activation (capacity shortfall).  

 

Job Duties & Responsibilities

•  Receives inbound calls and responds to customer requests, inquiries, complex billing, complaints or high bills

•  Handles situations which require adaptation of response

•  Identifies who will handle more complex calls

•  Assists with agency inquiries and Medical Essential Service Program (MESP)

•  Transfers or refers sales leads

•  Reports fraudulent conditions to management

•  Performs other job-related duties as assigned

Required Qualifications

•  High School Grad / GED

•  Experience: 0+ years

 

Preferred Qualifications

•  Associate's Degree
•  Bachelor's Degree
•  Customer Service Experience: 1+ years

 

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

 

Employee Group:  Non Exempt
Employee Type:  College Part Time
Job Category:  Customer Service
Organization:  Florida Power & Light Company 
Relocation Provided:  No

 

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gend