Community Engagement Manager

About the Team

Miro is the leading visual workspace for innovation and is used by over 50 million people worldwide. The Community team is dedicated to our super users, creators, and advocates. We amplify their voices to encourage and inspire more people to share their ideas on Miro and create the next big thing. 

About the Role

Millions of people love Miro — they’re super fans who express their passion by sharing templates, ideas, and workflows every day. We’re looking for a Community Engagement Manager who will be responsible for growing engagement and vibrancy in the programs designed for these fans.  

Every day, you’ll interact with our community members by being responsive to their needs, feedback, and content. You’ll own a content and events calendar and post in the community at a steady rate to delight and inspire our members, and you’ll report on results. You’ll also work cross-functionally to provide connection points between the community and our marketing and product teams so that super users have inside access to what’s happening at Miro. Your success will be measured by the percent of active community members, SLAs, and NPS. 

In this role, you’ll be the voice of the needs and expectations of our most engaged community members. You’ll be a crucial part of fostering a strong relationship with our community and growing the programming we offer them. Experimentation, agility, and a solution-oriented mindset are important to your success. 

What you’ll do

You’ll do well in this role if you’re a community expert who can:

• Analyze community engagement and growth metrics alongside user feedback to identify opportunities and gaps
• Develop a content and events calendar that incorporates opportunities to delight and inspire the community, marketing campaigns, and product launches.  
• Design processes to be responsive to community members across their needs for tips, support, and connection.
• Enforce our code of conduct and best practices to ensure our community is safe and productive
• Work cross-functionally to give community members insider access to Miro and partner teams to have access to the community
• Report on community engagement growth and trends
• Vet and manage freelancers and agencies to help you execute your programs

What you’ll need

• 5+ years of community and marketing experience
• A proven track record of scaling engagement for online communities
• Experience interfacing directly with community members, partners, and customers
• Experience managing content calendars and SLAs
• Experience with engagement experimentation and testing
• Familiarity with community management platforms (we use Gainsight and Circle)
• Be an entrepreneur at heart: you are a self starter and independent thinker!
• Take ownership of ideation, development, and launch of engagement opportunities for the community
• “Start with why” by putting the community in the forefront of all you do
• Communicate clearly cross-functionally and manage up
• Curiosity and positive intent
• Proactivity in driving opportunities for experiments and optimization
• A growth mindset with empathy, and patience towards internal and external partners

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

About Miro

Miro provides a visual workspace for innovation that enables distributed teams of any size to dream, design, and build the future together. Our mission is to empower teams to create the next big thing by creating a place where teams can create together seamlessly, regardless of location. 

Today, more than 50 million users in 180,000 organizations including Nike, Ikea, Deloitte, WPP, and Cisco depend on Miro to improve product development collaboration, to speed up time to market, and to make sure that new products and services deliver on customer needs.

Miro's visual workspace enables distributed teams to come together to synthesize information, develop strategy, design products and services, and manage processes all throughout the innovation lifecycle. When you look at a Miro Board, you can see hundreds of collaborators moving through the space as named cursors on the screen designing, contributing ideas, providing feedback, and co-creating toget