Manager, Operations

Job Description

Our Manufacturing Operations teams are the people that make our products. We work in the manufacturing plants with a “Safety First, Quality Always” mindset striving for continuous improvement. We work in the local plant connected to our global manufacturing network to ensure the highest quality of raw materials, intermediates and finished products. 

Position Description  

This is a night shift position, 12.5 hour ( 6:00PM-6:30AM) rotation (2-2-3).   

The role of Operations Manager at our Company's Durham facility is a manufacturing leadership role. The individual in this role must provide direction, coaching, and technical expertise to operations personnel responsible for the manufacturing processes. This individual must actively manage their assigned team to reliably support customer demand (including hiring as needed, employee development, routine 1:1 meetings and coaching, recognition, and performance management). Additionally, they must become proficient in the use of manufacturing systems and knowledgeable of site procedures in order to resolve process/equipment issues, minimize downtime, and ensure product quality. 

 
This role will support manufacturing activities at the Durham Site. Successful candidate(s) will be assigned to support either pre-thaw (e.g. preparation of sterile components, tanks, and stabilizer) or post-thaw (e.g. bulk thawing, pooling, filling, lyophilization, capping and inspection) activities. 

 
Responsibilities include, but are not limited to: 

 
Employee Development / People Management 

• Develop, motivate, and manage a team to ensure reliable manufacturing process execution 

• Assign yearly performance objectives for the team in alignment with department and site goals 

• Provide regular feedback and coaching to employees on work performance 

• Provide leadership to the team as needed based on the team’s capabilities and maturity 

 
Process Execution / Continuous Improvement 

• Provide a leadership presence on the manufacturing floor 

• Champion standard work to drive consistent use of best practices across teams 

• Regularly help the team troubleshoot issues to minimize downtime and maintain product quality 

• Identify opportunities to improve the process (e.g. cycle times, ease of execution, reliability) 

• Support work as needed to implement improvements (e.g. scheduling, staffing, protocol execution) 

• Coach team members in executing smaller improvement projects in their operational area 

• Represent Operations on project teams as needed 

 
Communication 

• Lead and support daily (Tier) meetings to facilitate flow of information up/down through the organization 

• Hold regular team meetings to cascade information and collect team feedback 

• Provide clear consistent communication from shift to shift 

• Escalate issues as needed to ensure the right support/awareness is given to issues as they arise 

• Serve as an Subject Matter Expert (SME) during tours to provide area/process overview information to visitors/auditors upon request