Customer Support Analyst - Information Systems Specialist 4

Initial Posting Date:

11/18/2025

Application Deadline:

11/30/2025

Agency:

Department of Revenue

Salary Range:

$5,052 - $7,640

Position Type:

Employee

Position Title:

Customer Support Analyst - Information Systems Specialist 4

Job Description:

Why Join Us

Oregon counts on us! Our Mission, Vision, and Values guide us as we serve Oregon taxpayers whose tax dollars support the critical infrastructure of Oregonians' daily lives. 

Department of Revenue is recruiting for a Customer Support Analyst (Information Systems Specialist 4) position. We are looking for talented, detail-oriented individuals to join our Information Technology Services Section in the Service Desk Unit.

This position is in our Salem office and is an in-office position five days a week.

In order to be considered for Department of Revenue recruitments, you must reside within the state of Oregon. Current Revenue employees who live outside of Oregon may apply and will be considered.

What You Will Be Doing

Below is a sampling of job duties. It is not meant to encompass all duties.

• Provide support to computer users throughout the Agency. This includes staff working in field offices, telecommuting, and teleworking staff and contractors.

• Responds to customers’ requests for assistance and performs analysis/troubleshooting to resolve user problems with personal computer hardware, software, telephones, mobile devices, video conferencing, printing, scanning, peripheral devices, or networking, regardless of location (WAN).

• Installs new software and updates to software on systems as required.

• Analyzes and resolves compatibility issues in network environments (Windows), operating systems (Windows or iOS) and topologies, Internet browser, application, and operation systems..

• Develops and provides group and individual user training on remote access.

• Provides support, analysis, and troubleshooting for basic network (LAN, WAN) connectivity with DAS.

• Installs communications software and system configurations to support PC emulation of the iSeries system.

For a complete position description click here.

For any additional questions please contact Beverly RatheLeGurche @ beverly.a.rathelegurche@dor.oregon.gov.   

This Is What You Need To Qualify

Three (3) years of information systems experience.

OR

An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field;
AND
one (1) year of information systems experience.
 

The ideal candidate will possess the following desired skills and attributes:

• Demonstrated ability to work collaboratively with others

• Demonstrated ability to use sound judgment, decision making skills, and problem-solving skills

• Ability to work both independently and in a team environment