Area Director

Why join our team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

Don’t take our word for it. The external “Great Place To Work” survey found that:

• The USO is a Certified Great Place to Work 2023-2024
• 93% feel good about the ways we contribute to the community.
• 93% are proud to tell others they work here.
• 88% feel their work has special meaning: this is not "just a job."
• 89% feel that when you join the company, you are made to feel welcome.
• 91% feel people here are treated fairly regardless of their race.
• 87% feel people here are treated fairly regardless of their gender.

The Area Director is responsible for leadership and management of multiple financially viable, self-sustaining USO operations within one of the following geographic regions: Continental United States, Europe, Pacific, or Southwest Asia.

Principal Duties and Responsibilities (*Essential Duties)

• Lead center staff members and volunteer leaders in the planning, delivery and evaluation of area-wide USO programs, services, activities and events.*
• Develop, improve and maintain working relationships with key US Military and local business community leadership to support procurement and growth of financial and other in-kind resources necessary for area operations as well as to cultivate and foster a favorable public image of the USO.
• Manage area-wide operational procedures, maintaining consistency with the USO Policy, Procedure and Information Manual.
• Compile performance metrics related to the delivery and quality of programs, services, equipment and events. Direct and implement suggested and/or required changes.*
• Prepare, review and present reports, including but not limited to financial, operational, and statistical reports. Regularly monitor financial progress against goals.*
• Manage and mentor Center leadership and their subordinate staff members and Area Administrative/Support staff as applicable to assigned region and location. Perform assigned duties in the absence of Regional Vice President and/or Director of Operations.*
• Other duties as assigned.

Job Specifications

• Bachelor’s Degree in business or related field.
• 10+ years progressively responsible work experience in a business operations role, including 5+ years in a supervisory capacity. Relevant experience in a retail, not-for-profit, military, multicultural and/or global organization preferred.
• In depth cultural knowledge of assigned geographic region. Fluency in English. Ability to speak, read and write in the language of the host country at a native level preferred.
• Demonstrated ability to lead high-performing teams. Ability to achieve desired results while working collaboratively in a team environment.
• Strong interpersonal and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Working knowledge of basic business and accounting functions including project management and budgeting.
• Demonstrated initiative/self-motivation, with the ability to quickly and easily adapt to changing organizational needs.
• Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Must be a strong advocate of the USO’s mission.

Details

• This position is located in Honolulu, HI. Preference will be given to local candidates within commuting distance to the location.
• The salary range for this position is $96,600 - $144,900
• USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.