Enterprise IT Support Engineer I - A/V

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The Enterprise IT Support Engineer I – A/V is responsible for support and troubleshooting for all A/V equipment to include audio, video, electronic communications and presentation systems equipment for all levels of the QTS organization. This role will ideally also support any IT or technical computer needs, thus one should also have experience in desktop support to include firewalls, routers or similar IT experience. The ideal candidate will be well versed in the A/V operations and troubleshooting and be able to identify which issues require escalation to our vendor partners. 

RESPONSIBILITIES, other duties may be assigned. 

• Assisting with the setup, testing, operation, and tearing down of audio visual, videoconference, web meeting equipment; e.g. video data projection systems, computers, audio- and video-conferencing equipment, microphones, video cameras, webcam, audio systems, and operation of integrated A/V systems. 

• Meet with internal customers (Property Development and Enterprise IT, and other cross functional teams as necessary) to gather A/V requirements, provide overview of QTS A/V standards, provide options and make recommendations 

• Coordinate, test, run and troubleshoot VTC and web meetings 

• Coordination and participation in design, installation, configuration and integration of systems 

• Assists in code upload as needed by vendors 

• Run Help request problem tickets 

• Troubleshoots and diagnoses malfunctions to eliminate problem quickly, partnering with our vendor for issues that require escalation 

• Pull and terminate low voltage cable of all types; experience with fiber 

• Track and maintain stock levels of A/V equipment 

BASIC QUALIFICATIONS 

• Associates degree in IT related field or equivalent professional experience 

• Three or more years of A/V experience in a corporate or professional environment 

• Prior experience supporting Microsoft Teams or related product configuration management 

• Proficient with audio visual components, integrations, management and design 

• Solid understanding of IP networking 

• Experience with end user desktop troubleshooting 

• US Citizenship for this position is required by law due to federal customer contracts 

PREFERRED QUALIFICATIONS 

• Professional certifications (CTS, CTS-D, CTS-I) 

• One or more years of experience with both Android and Windows MTR systems including hardware and online device management 

• Experience working with QSYS control systems, programming and troubleshooting. 

• One or more years of experience overseeing a typical AV install project lifecycle 

KNOWLEDGE, SKILLS AND ABILITIES  

• Excellent interpersonal skills with the ability to interface