Fixed Operations Director

Fixed Operations Director

Lum's GMC is hiring a Fixed Operations Director in McMinnville, Oregon to oversee the day-to-day operations of our service and parts departments, ensuring customer satisfaction by managing a team of service representatives and technicians, resolving customer issues, maintaining customer relationships, and implementing service strategies to meet customer needs while adhering to company and manufacturer standards and regulations. 

At Lum's we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Lum's is critical to our success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.  We make the buying and ownership experience as easy and as enjoyable as possible. Our team is committed to providing our customers with the best vehicle ownership experience from purchase to maintenance and repair. Lum’s GMC is committed to giving back to the local community with sponsorships to the Yamhill County Fair, YCAP, MV Advancements and See Ya Later Foundation, to name a few.

Summary

Runs an efficient and profitable service and parts departments through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records. Ensures that the daily inventory of technicians’ time is consistently sold to service customers.
 

Essential Duties

• Forecasts goals and objectives for the departments and strives to meet them.
• Hires, trains, motivates and monitors the performance of the service and parts department managers.
• Prepares and administers an annual operating budget for the service and parts departments.
• Maintains reporting systems required by general management and the manufacturer.
• Attends managers meetings.
• Monitors the performance of the service, parts, and body shop departments.
• Strives for harmony and teamwork within the departments and with all other departments.
• Understands, keeps abreast of, and complies with federal, state and local regulations that affect repair operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Holds weekly department meetings.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Fosters professional employee development and coordinates with department managers to determine need for advanced training.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Makes customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with customers.
• Handles customer complaints immediately and according to dealership’s guidelines.
• Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers.
• Develops dealership service and parts pricing plans and recommends to dealer or general manager.
• Works with parts and service managers to find ways to improve the overall profitability of the dealership.<