Technical Services Representative

Job Summary:

The Account Technical Services Representative is responsible for leading and providing technical service and support on polyurethane products and equipment to key accounts within Carlisle Polyurethane Systems.

 

This role requires a considerable amount of travel.  The position will ideally be located in the Ontario, California area.

 

Duties and Responsibilities:

• Technical Support & Cross-Functional Coordination
  • Act as a technical support for both site operations and Carlisle R&D regarding product challenges, quality concerns, or design updates.
  • Communicate recommended changes to Account Manager on product design, QC standards, or technical requirements that may impact performance, quality, or production timelines.
  • Develop and implement training, verbally, written and physically in both equipment and application of polyurethane products.
  • Assist leadership with SOPs and product documentation updated
  • Other duties as assigned
• Equipment, Operations & Quality Control
  • Monitor equipment performance and ensure repairs, maintenance, and spare parts inventory meet Carlisle’s standards and required timeframes.
  • Provide support for equipment operations, including troubleshooting equipment issues and ensuring corrective actions.
  • Conduct periodic and random QC inspections to ensure adherence to required quality standards.
  • Document all product or equipment performance issues and support formal Root Cause Analysis (RCA).

Required Knowledge/Skills/Abilities:

• Applied experience in polyurethane/polyurea products, equipment, and applications.
• Knowledge of equipment operations, basic troubleshooting, and maintenance coordination.
• Proactive problem-solving and ability to make fast, sound decisions in dynamic environments.
• High attention to detail and accuracy in documentation and reporting.
• Strong understanding of production processes, quality control, and safety protocols.
• Demonstrated record of influencing key internal and external stakeholders in the design process.
• Must be willing to travel up to 75% of the time.
• Must have a passport with the ability to travel outside the US. 
• High School Diploma or Equivalent

Education and Experience:

• High school diploma or equivalent
• Minimum of 3-5 years of experience as an applicator spraying polyurethane insulation systems with at least 1 year of technical troubleshooting experience with Graco, PMC, and or other manufacturers’ equipment.
• Direct experience with polyurethane technologies and equipment a plus.

Working Conditions:

• Work may take place at customer work sites with possible exposure to the outside environment, including high and low temperature extremes.
• Significant travel is required, which necessitates the ability to drive/ride long distances in a motor vehicle or Fly commercial airlines.
• When providing support during the application process, the wearing of PPE will be required, which may include a respirator, protective suit, gloves, and eye protection.
• When not working at a job site, work can be done in a home office that has been outfitted to allow for the use of Teams meetings and provides a sufficient level of internet access and bandwidth.

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