Manager, Macy's Cafe - Fashion Valley

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Foods is responsible for the overall operation and performance of the Macy’s Café & Taste Bar. The Manager ensures an efficient, professional, safe, and profitable business while upholding Macy’s Foods Division expectations. The Manager oversees daily operations, drives sales and profitability, and fosters a positive, inclusive team culture. Through strong leadership, operational excellence, and partnership with Macy’s leadership, the Manager delivers an exceptional customer experience and ensures the café consistently meets brand, quality, and financial goals.

What You Will Do

• Oversee all aspects of café operations, ensuring a safe, efficient, and brand-right environment in compliance with Macy’s Foods Division and Health Department standards.
• Recruit, hire, train, and develop colleagues and supervisors, building a motivated, high-performing team.
• Deliver exceptional customer service by modeling Macy’s service expectations.
• Ensure consistent preparation, presentation, and merchandising of all food and beverage products.
• Develop and execute schedules and labor plans that optimize productivity, control costs, and maintain service excellence.
• Manage ordering, receiving, inventory, and invoice processing to achieve targeted food and beverage costs within budget.
• Review and respond to financial reports to achieve sales, expense, and profitability goals.
• Ensure full compliance with food safety, sanitation, and health regulations while maintaining a clean, organized café environment.
• Oversee cash handling, point-of-sale operations, and adherence to financial policies and procedures.
• Build strong partnerships with Macy’s leadership to align on strategy, goals, and operational priorities.
• Model professionalism, strong communication, and company values in all interactions.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. 
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Operational & Financial Management: Drive sales, manage expenses, and achieve profitability through effective scheduling, cost control, inventory, vendor management, and data-driven decision-making.

Leadership & Team Development: Coach, train, and retain high-performing teams while fostering a positive, inclusive, and productive work environment.

Customer Experience & Hospitality: Deliver attentive service and craveable food and beverage experiences that consistently exceed customer expectations.

Food Quality, Safety & Compliance: Ensure excellence in food and beverage preparation, recipe execution, and adherence to sanitation and health regulations.

Communication, Collaboration & Strategic Thinking: Effectively communicate across teams, collaborate with store leadership, and apply creative, strategic problem-solving to drive business results.

Who You Are

• Candidates with a High School diploma or equivalent and 2+ years of retail, restaurant, or food service management experience are encouraged to apply.
• Must be ServSafe certified or have food handler permit as required by state or local health department. 
• This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands. Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in yo