Server Room Svc

PLACE OF WORK:  Room Service area, Guest Rooms, Kitchen areas.

JOB OVERVIEW:  Delivers food and beverage orders to guest rooms according to hotel specifications, courteously and efficiently.  Also assists in the maintenance of the Room Service area and equipment.

REPORTS TO: Room Service Manager, Captain and/or Outlets Manager.

KEY RELATIONSHIPS:  Intern: Room Service Staff, Bar Staff, Kitchen/Stewarding Staff, Restaurant Staff, Engineering, Housekeeping Staff, Front Desk Staff, Sales Department.

                          External: Hotel Guests and Visitors.

STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. 

Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

 Qualifications: 

   Essentials                                                                   

1. Minimum of 18 years of age to serve alcoholic beverages
2. Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
3. Ability to provide legible communication.
4. Previous F&B experience  

Desirable:                                  

1. High school graduate, some college
2. Experience in Room Service.
3. Certification of previous training in liquor, wine and food service
4. Certification in alcohol awareness program
5. Food handling certification
6. Fluency in a foreign language, preferably Spanish or French.

Skills:                                                                           

Essential:                       

1. Ability to understand guests' service needs.          
2. Ability to be well organized, maintain concentration and think clearly when providing service to 2 guest rooms within any given period of time.
3. Ability to focus on details. 
4. Ability to maintain good coordination while serving orders quickly.
5. Ability to exert physical effort in transporting trays and tables from service area to guests.
6. Ability to endure abundant physical movements throughout the work areas.
7. Ability to perform job functions with minimal supervision
8. Ability to work cohesively with co-workers as part of a team.

ESSENTIAL JOB FUNCTIONS:

1.  Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in Room Service.
2.  Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
3.  Maintain complete knowledge of designated glassware and garnishes for drinks.
4.  Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices.
5.  Maintain complete knowledge of guest room layout, locations and room numbers/names.
6.  Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
7.  Maintain complete knowledge of correct maintenance and use of equipment, use equipment only as intended.
8.  Maintain complete knowledge and comply with all departmental policies/service procedures.
9.  Complete opening side duties as assigned:

a) Check quality and amount of all Room Service stock and suppli