Sales Admin Manager

Company Introduction

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

Job Description:

Provide analytical, technical and administrative support for Educational Sales to assist with the successful management of the sales function. Serve as a resource regarding the mechanics of processing a sale, generating reports and analyzing sales data. Manages the team of Sales Admin. Function as a contributing member of the Sales Team through effective communication and assisting others as needed. Perform all duties of the job with a high degree of confidentiality, discretion, proactiveness, and professionalism.

Responsibilities:

Assist the VP Sales and Sales Directors as requested

• Manage team of Sales Admin (3 to 4 direct reports) and ensure they meet their KPIs as defined by Leadership and their respective Directors
• Act as a resource for sales staff, as well as to other departments and customers (Account Managers, Program Leaders etc.)
• Assist with sales database management, providing data and reports to assist directors in managing sales, including but not limited to:
• Weekly revenue report
• Return to Sales Report
• Transition Sales to AM report
• Engagement and Parent Meetings Claims
• Update intranet website
• Manage weekly forecast spreadsheet
• Administer the Back-to-Sales process and account distribution
• Database management for assigned leads
• Assigning & unassigning schools in CRM as instructed by Directors
• Sales meeting logistics: Scheduling meetings, booking conference rooms, arranging meeting meals
• Take notes at weekly sales meeting and distribute meeting minutes
• Some internet research and adding new schools to database as needed.
• Adding schools as needed.
• New Sales
• Sales for Special Events
• Researching duplicate schools and block as necessary
• Verify through email or phone call
• Notation in our Database/sales system
• Annual review of active accounts (typically in the late spring)
• Review in our database
• Email Account Managers for information
• Note in our database
• Additional duties may be assigned.
  Standard Department Member Responsibilities:
• Facilitate and/or perform training of staff members as requested. Update a training manual covering all functions of area of expertise.
• Foster communication within the department, with other departments and with management.
• Maintain knowledge of company policies and procedures to serve as an effective staff member.
• Support company policies and management decisions with a sense of urgency and professionalism.
• Seek out and participate in internal and external programs that facilitate personal and professional growth.
• Identify and discuss personal and professional growth goals with the Sales Director and/or VP of Sales.

 

Qualifications:

• Previous experience in Sales / Customer Success (individual contributor and/or support)
• Previous experience in Management (preferred)
• Excellent organizational skills
• A high level of attention to detail
• Ability to manage multiple tasks effectively
• Excellent analytical skills --Proven ability to quickly learn new software at an advanced level and create reports to help analyze information
• Strong interpersonal skills to assist with sales training and communication within the department and the company
• Ability to process paperwork, type and work effectively in an office environment.
• Strong