Manager, Client Experience Digital

<p></p> <p><strong>About you</strong></p> <p>A hungry, strategic, creative, collaborative client expert who wants to make a difference on the accounts you work on and the agency you join. You have an outlook that is:</p> <ul> <li>Team oriented “we” over “I”</li> <li>Positive and inspirational</li> <li>Energized and charismatic</li> <li>Humble and inquisitive</li> <li>Agile and adaptable</li> </ul> <p><strong>About us</strong></p> <p>A fast-growing, small agency with big reach. We have a simple but powerful belief: every patient, disease and therapy is different – therefore every message, stakeholder, and challenge needs to be approached in a unique way. We are made up of:</p> <ul> <li>Conversation-starters</li> <li>Storytellers</li> <li>Strategist</li> <li>Digital natives</li> <li>PhD-level scientists</li> <li>Writers</li> <li>Designers</li> <li>Builders</li> </ul> <p><strong>What You Will Be Doing:</strong></p> <p>Our team is seeking a Manager with client experience and healthcare communications expertise to serve as a counselor to our clients for one of our largest and fastest growing accounts. As a Manager, you will be responsible for developing and executing strategic integrated communications programs, supporting overall strategy, and advising healthcare clients. You will be a conceptual thinker with exceptional organizational and prioritization skills.</p> <p>In addition, you should have an agency background in healthcare communications with experience working on pharmaceutical products and/or disease education programs, as well as knowledge of the media landscape and considerations in this space. The ideal candidate will have broad interest in the full remit of healthcare communications, including social/digital, earned media, data and regulatory milestones, and unbranded disease awareness programming. Additionally, the ideal candidate will have a specific interest or experience in celebrity campaigns.</p> <p><strong>Other responsibilities include, but are not limited to:</strong></p> <ul> <li>Support day-to-day digital strategy for a major client across a portfolio of brands, becoming an expert on our clients’ business and understanding how their communications objectives help achieve business goals.</li> <li>Write content briefs, oversee social media content calendars and develop project timelines</li> <li>Coordinate with account, sci comms, analytics and influencer teams</li> <li>Off a baseline understanding of digital analytics and measurement performance-driven insights for social, influencer and digital platforms</li> <li>Manage client status &a