Senior Manager, Experience Product Development

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

 

This position will work on-site in Miami, Florida

 

Position Summary:

 

Based in Miami, FL, and reporting to the Director, Product Development, the Senior Manager, Experience Product Development will be responsible for managing the people and teams that ideate and deliver high quality products for our guests. This role champions the product vision to every stakeholder and partner, ensuring the Royal Caribbean International experience is manifested through amazing vacation products

 

The Senior Manager, Experience Product Development will lead the implementation and execution of all new concepts, experiences, activities, dedicated spaces and programming for Royal Caribbean International. This person will manage various strategic rollout efforts on new ships, modernization efforts for our existing fleet or private destinations. This role will lead all the elements of the guest experience, from brief, through design and execution ensuring that concepts are brought to life inline with the strategic goals and with a full understanding of feasibility (operational and construction). To be successful, the Senior Manager, Experience Product Development must work collaboratively with other teams including Product Innovation, Operations, Newbuild, Design, Marketing, Digital, Sales, Risk Management and Revenue Management.

 

Essential Duties and Responsibilities:

 

At a high-level, responsibilities for this role will include:

 

• Product strategy:
  • Provide ongoing leadership for the strategic direction of the product/experience. Ensure strategic alignment between all stakeholders and partners throughout the product development process.
  • Leverage Consumer Insights to bring forward the voice of the consumer and ensure we are improving the overall vacation experience with every new product.
  • Provide guidance over the strategic direction for the new concepts and experiences. Partner and collaborate closely with key stakeholders from the various departments across the organization to understand how to adapt and evolve the strategy as necessary.

 

• Product definition:
  • Provides direct leadership with all partners and stakeholders ensuring that the products being created for Royal Caribbean International are viable, feasible and desirable for our guests. In addition, the Senior Manager must foster a highly collaborative team dynamic and approach that connects various disciplines from the brand, Newbuild and all partners to ensure a successful product.
  • Ensure that concepts are marketable, drive guest satisfaction and ultimately drive revenue.
  • Manage all aspects of design and execution while continually enhancing our products.
  • Create stories (in the form of presentations) outlining the business environment, current product positioning, competitive landscape, insights and data findings to share recommendations and updates with senior management as well as partners and stakeholders.

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• Product delivery:
  • The Senior Manager is accountable for the products and experiences that are developed for Royal Caribbean International and is ultimately responsible for helping our partners prioritize to ensure final delivery of the product realizes the strategic vision and brings to life the desired experience for our guests.
  • Work with Operations, Newbuild, Marketing and senior leadership to ensure proper awareness, collaboration, approvals and planning is not only in place, but seamlessly integrated into a repeatable process.
  • Work closely with operations and design teams on run of show events to showcase programming and ensure the guest experience will be delivered on strategy/vision.