Pharmacy Operations-Account Manager

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.  

Together, we can get life-changing therapies to patients who need them—faster. 

Responsibilities: 

• Serve as the primary point of contact for client communications and escalations.
• Lead Quarterly Business Reviews (QBRs) and deliver client-facing presentations.
• Respond to client requests and ensure timely resolution of issues.
• Oversee daily operations and ensure alignment with client expectations and internal standards.
• Monitor and ensure key performance indicators (KPIs) are met or exceeded.
• Provide input into strategic planning and program development.
• Act as liaison between HUB pharmacy, Sonexus, and client teams.
• Collaborate with IT to troubleshoot and resolve technical issues.
• Coordinate with internal departments to fulfill client requests while maintaining business alignment.
• Prepare, analyze, and submit operational and performance reports.
• Maintain accurate documentation of program activities and client communications.
• Manage client contracts and ensure compliance with terms and service level agreements.
• Support audits and regulatory reviews as needed.
• Communicate regularly with directors and senior leadership.
• Serve as a subject matter expert on pharmacy operations and program management.

Qualifications

• Pharmacy Technician experience preferred
• 5+ years of experience in pharmacy operations, program management, or client services preferred.
• Strong understanding of HUB pharmacy operations and specialty pharmacy services.
• Excellent communication, presentation, and interpersonal skills.
• Proven ability to manage complex projects and cross-functional teams.
• Proficiency in Microsoft Office Suite; experience with CRM and reporting tools preferred.

What is expected of you and others at this level

• Operate with minimal supervision, demonstrating ownership of program outcomes and client relationships.
• Make independent decisions within established guidelines and escalate only complex or high-impact issues.
• Influence cross-functional teams and drive alignment between client needs and business objectives.
• Serve as a subject matter expert in pharmacy operations and program management.
• Provide strategic input into program planning, development, and continuous improvement.
• Communicate effectively with senior leadership, including directors and external stakeholders.
• Lead problem-solving initiatives, proactively identifying risks and implementing mitigation strategies.
• Manage multiple priorities and adapt to changing client and business needs.

TRAINING AND WORK SCHEDULES:

• Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required.

• This position is full-time (40 hours/week).

• Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 8:00am- 5:00pm CST.

REMOTE DETAILS:

• You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to highspeed internet.

• We will provide you with the computer, technology and equipment needed to successfully perform your job.

• You will be responsible for providing high-speed internet.

• Internet requirements include the following:

• Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.

• Download speed of 15Mbps (megabyte per second)

• Upload speed of 5Mbps (megabyte per second)

• Ping Rate Maximum of 30ms (milliseconds)

• Hardwired to the router

• Surge protector with