Product Ops Manager - Measurement

The pay range is $87,000.00 - $156,000.00

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

About us:  
As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. 

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work, and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. Our purpose is ingrained in who we are, what we value, and how we work. It’s how we care, grow, and win together. 

As a Products Ops Manager - Product Support,  you will serve as a trusted enabler of product experience and support. This evolved role goes beyond traditional ProductOps, with a core focus on frontline (L1/L2) support, triage, and intelligent operations powered by AI and automation. You will ensure that every user—internal or external—receives timely, accurate, and seamless support, that empower both clients and team members to succeed. 

In this role, you will connect Product, Engineering, Support, and Clients by ensuring systems are configured, workflows are efficient, and knowledge is always current. You will integrate human expertise with AI-driven insights to deliver scalable, responsive, and proactive user experiences. Beyond immediate support, you will play a critical role in representing user feedback. By advocating for user needs and improving feature rollout experiences. 

 

Your core responsibilities include:  

• Product Systems Administration: Manage access, configuration, and operations of internal tools; troubleshoot system issues; and apply AI to detect anomalies, recommend optimizations, and automate tasks. 

• Support (L1 & L2): Provide frontline support for internal users and clients, triaging technical issues to Product Management, Engineering as needed, while leveraging AI for intelligent ticket routing, sentiment analysis, and suggested responses. 

• Knowledge Management: Create, maintain, and optimize knowledge articles to ensure documentation is accurate, updated, and user-friendly. Use AI to dynamically generate, translate, and validate content. 

• Client & Stakeholder Enablement: Support onboarding, training, and communication for new features or tools, translating product capabilities into practical use cases and workflows, and deploying AI-powered personalized onboarding journeys. 

• Experience Advocacy: Represent user needs and feedback within the product lifecycle, analyze user behavior with AI, identify friction points, and advocate for pro