Associate II - Prime Brokerage Asset Servicing Middle Office

⁠⁠⁠⁠Middle Office Asset Servicing is driving a forward moving agenda to enhance the client experience and operating processes. As a result, In this role you will directly focus specifically on Middle Office Asset Servicing (Corporate Actions).

As a Client Service Delivery Associate II within JPMorganChase, you will play a pivotal role in delivering exceptional customer service and operational support to our clients. Your role will be responsible for managing some of the Top Tier Brokerage client relationship and supporting the global corporate actions teams.  The team is tasked with resolving queries, managing exceptions and coordinating elections on the voluntary events.  This role is an opportunity to apply your skills in a dynamic environment, contribute to team objectives, and enhance client relationships.

Job responsibilities

• Manage client relationships, effect inquiry resolution and proactively addressing any client concerns.
• Be accurate and timely resolution of all client asset servicing inquiries (Dividends, P&I, Mandatory, Voluntary, Proxy, Tax) 
• Ensure clients have everything in order (E.g. paperwork etc) to facilitate a successful voluntary corporate action election.
• Provide a best-in-class client service experience.
• Comply with the firm and departmental procedures and controls.
• Adhere to the control environment and ensuring daily checks are completed.
• Be a motivated and fully engaged and team player
• Escalate appropriately to senior managers 
• Assist with team and departmental processes and projects

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in asset servicing - corporate actions.
• Knowledge in Fixed income and Equities.  As well as Corporate action and stock; Borrow loan exposure
• Excellent influencing, negotiation, and communication skills, with the ability to develop and maintain collaborative relationships.
• Ability to manage the expectations of demanding clients.
• Excellent problem solving skills to identify, understand and address operational and technical issues
• Proficiency in digital literacy, with a willingness to understand and implement new/emerging technologies that impact business operations.
• Work effectively in a team, as well as being able to deliver with minimal supervision.
• Financial markets product knowledge and understanding of the transaction lifecycle.
• Strong analytical and interpersonal skills.

Preferred qualifications, capabilities, and skills

• Exposure in Middle Office, Repo and Swaps
• Knowledge in Americas market
• Experience in Prime brokerage
• Problem-solving, critical thinking, and decision-making skills, with the ability to work independently and multi-task in a fast-paced environment.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pr