Customer Success Specialist

Career Growth, Flexibility and Collaboration!

Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!!

The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.

Position Overview:   

Signhost, an Entrust company, is an international cloud platform for digital signing and digital identification. Based in Haarlem, Netherlands.  

As our Customer Success Specialist you are the main contact person for our customers. It is your mission to recognize and advise on the customer's problems. You build relationships, see commercial opportunities in the market and ensure the improvement of customer satisfaction. You provide monthly online training to our customers and share their experiences with the product team, so that we can continuously improve our services together. You help maintain customer contact by answering questions by telephone or email and you provide our customers with the best advice and attention. You also approach our customers on aftersales. You work closely with the sales department, where you share your knowledge about certain products or technical knowledge. When necessary you join your sales colleagues to meetings with prospects to help give some added technical insight. You also approach customers for a six-monthly contact moment and you see commercial opportunities and act on them. In addition, you guide customers through the onboarding process and help them with questions about using our platform and other services. You work proactively and you have an entrepreneurial mindset. Because we are growing fast, not all processes are set in stone. The submission of new ideas and/or opportunities is therefore also encouraged.

In short, you are a crucial factor within Signhost and you (proactively) ensure that customers continue to use our service!

Basic Qualification:

• You have a Bachelor degree and you are fluent in English and Dutch, written and spoken. German or Spanish knowledge would is a pre;

• You like to explore through your expertise and enthusiasm and you easily establish collaborations;

• Affinity with IT / SaaS is an advantage;

• You have a proactive attitude and you’re enthusiastic, solution-oriented and like to talk to people where you provide them with the best advice;

• You are available at least 32 hours a week.

What do we offer you?

• Dynamic position in a fast growing scale-up, with various growth and development opportunities, varied work and a lot of freedom in the way you give substance to your work;

• Room for personal development and the possibility to follow different training courses;

• Daily lunch with your colleagues, monthly drinks with the team and lots of other fun outings;

• Travel allowance, Pensionable Contributions and a telephone costs reimbursement.

Career Growth, Flexibility and Collaboration!

Entrust is dedicated to keeping the world moving safely by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!

The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe: Securing identities is most effe