Billing Lead

At Apartment List, we’re on a mission to find every renter a home they love at the value they deserve. Finding the right place to live is one of the most important, time-consuming and expensive decisions that all of us make. Getting it right matters. We’ve helped millions of families find a home they love, and we’re just getting started.

Apartment List is seeking a Billing Lead to join our Accounts Receivable team. This is an exciting opportunity to work in a fast-paced team environment for a high growth and profitable tech start-up. This role is pivotal in ensuring the company's billing operations are accurate, compliant, and efficient, directly impacting financial performance and customer satisfaction. The Accounts Receivable team works closely with our sales and revenue analytics functions, and is critical in driving the success of the organization. 

The Billing Lead will be responsible for managing the end-to-end billing process, including the coordination of sales orders, invoicing, and delivery to client portals. Overseeing all billing operations, ensuring accuracy and efficiency in billing processes using Acapella and NetSuite as the primary systems of record. This role involves providing direction to offshore agents responsible for supporting billing tasks, ensuring all billing duties are fulfilled effectively. The Billing Lead will play a critical role in maintaining the integrity of billing data, resolving discrepancies, and optimizing processes to improve overall billing efficiency. This role works cross-functionally across the company to create invoices and resolve any invoice related discrepancies, with high visibility to sales and finance leadership. The ideal candidate will be comfortable with presenting and implementing improvements to our billing and drive the continued automation of our processes. 

Here are the skills and experience you'll need to be successful:

• 5+ years of experience in billing, including managing sales orders and handling high-volume transactions. Proficient in both automated and manual invoicing processes
• Bachelor's degree in Accounting, Finance, Business Administration, or a related field
• Solid understanding of fundamental accounting principles, including Accounts Receivable and Revenue
• Proven expertise in billing, accounting, or financial management with a strong grasp of billing processes and systems
• Experience with NetSuite
• Proficient in Microsoft Excel other Microsoft Office applications
• Ability to effectively manage multiple tasks, prioritize workloads, and perform well under pressure to meet deadlines
• Excellent verbal and written communication skills, with the ability to engage effectively with diverse individuals and groups regularly
• Strong attention to detail, with exceptional analytical and problem-solving abilities
• Enthusiastic about contributing to a growing and profitable business that offers complex challenges and fosters a team-oriented environment

Here’s what you’ll do as part of the team:

Billing Management:

• Oversee all aspects of the billing process, ensuring timely and accurate invoicing using Acapella and NetSuite.  
• Ensure all billing data is correctly entered, maintained, and reconciled in NetSuite
• Serve as the primary point of contact for all billing-related queries and escalations
• Assist with various billing-related reporting, including ad hoc requests

Invoice Management: 

• Execute monthly non-automated invoices and create sales orders in a timely manner
• Deliver customer invoices through various channels including Versapay and customer portals
• Ensure that all billing activities comply with the specific requirements of each client portal

Client Portal Management:

• Ensure all invoices are uploaded and delivered to client portals as per the agreed timelines
• Maintain client portal configurations, ensuring they are up-to-date with current client preferences and contractual requirements
• Troubleshoot and resolve any issues related to invoice delivery in client portals

Team Leadership:

• Provide direction, support, and training to offshore billing agents to ensure they understand and execute their tasks efficiently
• Monitor the performance of offshore agents, offering feedback and implementing improvements where necessary
• Foster a collaborative and supportive team environment, encouraging continuous learning and professional development
• Foster and manage strong relationships with internal teams that support front-end billing data

Process Improvement:

• Identify and implement process improvements to enhance t