NA Sales + Advertiser Training Team Lead

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us:
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team & Role:
At TikTok, our Global Business Solutions (advertising) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving effective ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time. The global Monetization Integrity team ensures TikTok users have a safe experience while viewing advertisements. They work closely with advertisers to create ad policies, manage content review processes, and more. The team is critical in assuring a joyful and creative ads experience for the community. As we continue to add advertising on TikTok, this team is critical in assuring a joyful and creative ads experience for the community. The Training Specialist Lead will manage a team of high-performing learning professionals to partner with training colleagues on the NA Sales and Monetization Integrity teams to create and deliver programs that close skill gaps and drive behavioral changes that positively impact the advertising business. Please be aware that TikTok currently observes a hybrid working policy of 4 days in the office each week and 1 day working remotely. This position is full-time and based out of our Austin, TX office.

Responsibilities:
- Manage a team of Training Specialists (prioritizing, assigning and following up on tasks, determining and reporting on resource capacity and utilization, conducting individual 1:1's, coaching, supporting development plans, etc.)
- Create an inspiring team environment that follows our Bytestyles
- Oversee day-to-day operations, monitor team performance and report on metrics
- Motivate team members and encourage creativity and risk-taking.
- Actively collaborating in delivering engaging training experiences to diverse audiences, including our internal sales teams and external advertising clients.
- Effectively communicate with leadership by proactively sharing key metrics, feedback, and insights. Drive open dialogue, ensuring transparent and timely reporting
- Collaborate with leadership to analyze data, providing actionable recommendations for continuous improvement and innovation within the training domain
- Support the team in creating scalable learning solutions for both internal and external clients.
- Maintain a solid understanding of TikTok advertising solutions and advertiser ad policies in order to be an effective educator for both internal and external audiences.
- Coordinate with marketing on external-facing materials designed for agencies in order to disseminate content, both internally and externally.
- Manage with the team all aspects of program delivery (logistics, content updates, measurement, reporting).
- Conduct/support needs assessments to identify and address business performance problems.
- Manage, curate, and upskill team to assist with delivery of learning paths for all Monetization Integrity teams.
- Implement effective evaluation approaches to identify training impact and improvement opportunities.
- Assist in design content across the full range of L&D programs including new hire onboarding, sales support, advertiser support, career development, and key organizational capabilities and tools.
- Use proven instructional design methodologies and iterative processes to create highly engaging training.
- Demonstrate comfort, flexibility, and adaptivity in a highly fluid start-up environment that requires team members to take on a range of responsibilities and contribute on multiple fronts.
- Develop deep understanding of MI operational team structure, objectives and KPIs.
- Cultivate relationships with teams across MI to identify learning needs and propose appropriate learning solutions.
- Support the curation and centralization of learning content (videos, guides, presentations, playbooks etc.) for ease of access and