Installation Field Technician

Job DetailsJob Location: NAUS - AUSTIN, TX 78758About the Company:

Robert Madden Industries, LTD is a family-owned HVAC distributor offering Bryant, Carrier, Day & Night, and Payne equipment, plus a full range of parts and supplies. For over 45 years, we’ve grown to serve Texas, Oklahoma, Northwest Arkansas, and Eastern New Mexico - large enough to support multiple locations yet grounded in the family values we were founded on in 1979.

About the Position:

We are seeking an Installation Field Technician to support structured cabling installations and provide IT support in the Austin area. This role is ideal for someone hands-on, dependable, and looking to grow their career in IT infrastructure and field services. You will be responsible for installing, terminating, and testing computer cabling, as well as providing technical support for end-user devices and network connectivity.QualificationsEssential Responsibilities:

Install, terminate, label, and test Cat5e/Cat6/Cat6a copper cabling
Install cable pathways including J-hooks, conduit, raceway, and cable trays
Perform basic testing and troubleshooting using cable testers
Install and support network equipment such as switches, patch panels, wall jacks, and racks
Follow TIA/EIA standards and company installation best practices
Maintain accurate documentation of cabling runs and site work

IT Support

Provide desktop and laptop support (Windows and limited Mac)
Assist with device setup, imaging, and peripheral installation
Troubleshoot network connectivity issues (wired and wireless)
Support printers, VoIP phones, and basic A/V equipment
Escalate complex issues appropriately while documenting work performed

General Duties

Travel to branches throughout Central and South Texas
Maintain tools, inventory, and company equipment

Follow safety procedures and maintain a professional on-site presence

Supervisory Responsibilities:

This position does not have any direct supervisory responsibilities.

Qualifications, Attributes, Education, and/or Experience:

High school diploma or equivalent
Experience in cabling, low-voltage, or IT support (training considered)
Understanding of computer hardware and networking fundamentals
Ability to work on ladders, lift up to 50 lbs., and work in ceilings or tight spaces
Valid driver’s license and reliable transportation
Strong communication and customer service skills

Computer Skills:

Familiarity with help desk or desktop support environments
CompTIA A+, Network+, or cabling-related certifications
Knowledge of basic IP networking (DHCP, DNS, VLAN concepts)