Senior Manager, Competitive Intelligence

About Us

Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Acer, Gucci, Lorna Jane, GoPro, and many more.

We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day. 

About the Role

Riskified is seeking a passionate and driven Senior Manager of Competitive Intelligence to drive our competitive edge! In this role, you will own our competitive strategy and manage relationships with key industry analysts.

You will deliver objective analysis of Riskified's platform positioning, differentiators, and the competitive environment, backed by detailed research on threats. These crucial insights will empower our teams to create industry-leading products and position Riskified as the go-to expert for ecommerce fraud and risk intelligence.

This is a people management role and you will have a dedicated team member focused on market research, managing our intelligence repository, and project coordination. 

Reporting to the Senior Director of Product Marketing & Market Intelligence, you will be responsible for all global competitive intelligence and analyst engagement.

What You’ll Be Doing 

Your day to day will be balancing both strategic needs at the competitor or company differentiation level, and the tactical needs of the business (deals, regional GTM needs) 

Strategic responsibilities:

• Drive proactive competitive strategy: Identify and analyze competitive trends, threats, and opportunities across market sources to inform strategic planning and counter-positioning.
• Empower GTM teams: Gather and prioritize internal competitive intelligence needs, delivering actionable insights and resources to stakeholders.
• Influence product roadmap: Collaborate with Product and PMM to integrate competitive insights directly into the product roadmap for maximum effectiveness.
• Lead rapid response: Coordinate cross-functional teams to develop and execute timely responses to critical competitive pressures, briefing executive leadership as needed.
• Shape positioning: Partner with Product Marketing to refine market positioning and execute competitive strategies that enhance market leadership.
• Leverage analyst relationships: Manage key analyst relationships (e.g., Gartner) to secure favorable positioning and disseminate valuable market intelligence across the organization.
• Day to day tactical responsibilities:
  • Prioritize competitive intelligence needs from stakeholders and develop plans to address them.
  • Conduct ongoing research to track competitive landscape changes.
  • Manage competitive positioning priorities and create validated, accessible competitive briefs and assets.
  • Ensure Go-to-Market teams have self-serve access to essential competitive resources for deals.
  • Collaboration with Revenue Enablement to improve seller readiness through enablement programs and feedback loops
  • Manage analyst relations (e.g., Gartner), including scheduling briefings in collaboration with PMM/MI leadership and the CMO.

Measuring success:

The ultimate goal of this role is to improve our competitive readiness, positioning and differentiation and increase our competitive win rate.
Some of the relevant KPI will include:

• Competitive Win Rates: Increase YoY win rates vs. competitors/internal build
• GTM Effectiveness: SQL conversion rate and Opportunity Stage Duration
• Seller’s knowledge level of competitive positioning (in collaboration with RE)

Qualifications

• 4+ years of experience in product marketing or competitive Intelligence in a B2B SaaS company.
• You have a deep understanding of the retail ecommerce industry. Bonus points for experience i