Housekeeping Supervisor ("Supervisor/a del Departamento de Limpieza")

POSITION PURPOSE

Supervise the daily operations of the Housekeeping Department, administer and coordinate housekeeping functions in assigned sections, as well as assume all Executive Housekeeper's functions in his/her absence. Work with Room Attendants to educate them on the ABCs of Housekeeping to ensure consistency.

ESSENTIAL RESPONSIBILITIES

• Supervise all laundry and housekeeping staff members, holding them accountable and responsible for their work performance.
• Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house.
• Perform daily room inspections to ensure rooms are clean and maintained following the hotels brand standards.
• Maintain key control system; collect all keys and assignment sheets daily at the end of each shift.
• Log Lost and Found items and answer inquiries to maintain controls and ensure guest satisfaction.
• Respond to guest requests, concerns, and problems to ensure guest satisfaction.
• Provide training, coaching, and counseling to all housekeeping staff members and provide performance feedback to ensure maximum efficiency.
• Ensure health/sanitation standards are being met to achieve a high level of cleanliness and guest satisfaction.
• Work with Room Attendants to ensure daily calendar tasks are completed.
• Communicate with Room Attendants if rooms do not meet quality standards, ensure issues are corrected in a timely manner.
• Ensure guest requests are completed in a timely manner.
• Inspect Room Attendant carts and closets to ensure that they are properly stocked, clean and organized.
• Ensure VIPS and loyalty members rooms are ready and inspected by check-in time.
• Ensure Daily show rooms are ready and inspected.
• Work with Housemen and Public Area Attendants to maintain cleanliness of glass doors and windows through the assigned building.
• Always use proper two-way radio and phone etiquette when communicating with co-workers.
• Ensure cleanliness of all trash chute rooms by delegating daily assigned work to House Attendant.
• Maintain cleanliness of hallways and stairwells (Vacuum/carpet exaction).
• Maintain cleanliness of all hallway lamps, i.e., sconces and ceiling lamp.
• Maintain cleanliness of elevators.
• Maintain cleanliness of hallway telephone and furnish with supply.
• Support Room Attendant by cleaning and stripping guest rooms as needed.
• Report maintenance issues and necessary room repairs. Ensure unacceptable rooms are not released back to inventory until items are addressed.
• Ensure work area is clean when finished
• Responsible for being knowledgeable about hotel groups and events and modifying room amenities/supplies as necessary.
• All other duties assigned by manager or supervisor.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Assist with any guest inquiry.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable job