Software Engineer II - Active Support

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

About the Active Support Team:

The Active Support team is transforming post-purchase experiences. Our mission is to resolve as many customer issues as possible instantly, without a live agent, while ensuring exceptional service when human support is needed. 

About the Role:

As an Software Engineer II (Backend), you’ll build 0-to-1 features for our AI-powered chatbot, creating step-by-step experiences that help customers resolve issues directly in chat using OpenAI and Claude. You’ll own a key part of the customer journey; handling orders, ticket substitutions, and refunds, impacting millions of users worldwide.  

Location: Hybrid (3 days in office/2 days remote) – New York, NY   What You'll Do

• Build and scale intelligent systems from the ground up, shaping the future of automated customer support globally. 
• Develop agentic AI that takes action on behalf of users, resolving issues faster and smarter. 
• Create cutting-edge backend solutions powering millions of customer interactions worldwide. 
• Collaborate across teams to launch innovative features that redefine the live event experience. 

Why You'll Love this Team

• Exposure to AI-Driven User Experiences: hands-on experience building real-world products that integrate and present AI-powered functionality. 
• Collaborative Engineering Environment: work alongside software engineers of varying experience levels in a team that values thoughtful execution and shared ownership. 
• Continuous Feedback and Development: a culture centered on regular, constructive feedback to help engineers refine technical skills and product judgment over time. 

What You've Done

• 2 - 4 years of software development experience across languages such as Java, Python, Go, or C#
• AI experience with interest in building AI-enabled interfaces and workflows; exposure to tools like ChatGPT, Claude, or other LLM-based systems. 
• Product-oriented mindset with a passion for building intuitive, high-quality user experiences that balance technical correctness. 
• Obsessed with eliminating waste, boosting operational efficiency, and building tools that empower users to do more, faster, and smarter.

What We Offer

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. 

Salary Range$165,000—$200,000 USDAbout Us  StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for