Sr Fixed Operations Manager - East Texas/Lafayette

 Job Responsibilities – Main satisfiers/duties the position must produce and deliver to its internal and external clients. Always start with the verb.

• Conducts routine dealership visits to review operations and meet with vehicle sales staff, management and Dealer Principal to assess all aspects of sales operations.
• Routinely reviews P&S sales reports and financial statements with P&S management to monitor financial strength of P&S operations and compliance with company standards and agreements.
• Monitors cash flow, inventory, and capital. Questions accuracy and accounting if needed.
  Assists AGM and dealership management to improve financial strength through increased P&S sales and operations.
• Works with Dealer Principal to establish Fixed Absorption Rate and ROS goal and plans to achieve them.
• Reviews and monitors marketing and advertising plans for dealerships and assesses current effectiveness of their efforts.
• Suggests new marketing programs and techniques providing proven results.
• Demonstrates potential positive impact to dealerships financial statements to achieve dealership “buy-in” and support.
  Routinely reviews P&S sales reports demonstrating success or failure of marketing efforts and expenditures.
• Understands other external consultant’s services currently utilized or considered by dealership.
• Encourages use of Nissan/Infiniti approved parts vendors to improve dealer costs and supply.
• Demonstrate reasons and business case of Nissan/Infiniti programs and advice in comparison.
• Develops advertising and promotion plans to counter negativity resulting from any warranty issues.
• Educates and enlightens dealership personal on current incentive programs for customers, sales associates and dealership.
• Assists management with implementation and proper applications of programs. Ensures that they comply with rules and requirements for incentive payments.
• Analyze reports and sales results and demonstrate programs’ financial impacts on dealerships to management.
• Monitors parts inventories and understands dealership tracking systems. Ensures inventory levels are efficient to provide timely service for customers.
• Ensures that service operations are ready to support commercial vehicles, fleet vehicles, electric vehicles and other specialty lines.
• Coordinates with Rgl Customer Experience Mgr on analysis of quality of customer interface and service practices in dealerships’ P&S operations.
• Participates in CSS reviews and addresses identified issues with dealerships. Identifies and clones best practices.
• Develops action plans with dealerships to enhance customer satisfaction and correct poor habits.
• Monitors staff performance through real time technology tools and customer satisfaction scores.
• Coordinates with Aftersales Development Manager on aftersales training and program implementation such as Express Service.
• Monitor levels and amount of service staff training and expertise.
• Promote Technician certification training and supports recognition and in achievements.
• Understands sources of customer complaints and addresses with management. 
• Identifies and evaluates human resource issues in dealerships.
• Advises and assists management with correcting management and staff performance through plans for documentation, feedback, coaching, and training.
• Recommends staff changes and terminations as appropriate.
• Identify causes for high levels of staff turnover and addresses issues with appropriate level of management.
• Supports dealership, district, region and national efforts by presence and assistance at auto shows and special events promoting brands and sales.
• Assists AGM with Market Representation related issues and actions within assigned dealerships as requested.
• Maintains awareness of competing dealerships in assigned market. Assists with analysis of market information and incorporates market expansion opportunities into assigned dealerships to maximize P&S sales.
• Incorporates impact of newly opened and closed dealerships in assigned district into P&S marketing and sales plans to maximize dealership P&S sales.
• Understands dealer agreements and required performance and policy compliance for dealerships.
• Supports AGM in documentation and communications on matters of good standing. With support and direction of AGM, may deliver official communications to P&S Managers and Dealer principal regarding standing as it may relate to P&S operations.
• Understands “do’s and don’ts” when dealing with dealership on matters of standing.
• Assists AGM and dealerships with logistics relating to opening and closing of dealership operations

1. Job Knowledge