Senior Associate-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

It takes exceptional people to create exceptional products.

 We’ve built one of the most respected service brands in the world by creating products that set the standard for ease, convenience, security and innovation. Our product owners are at the center of it all, collaborating with business leaders, partners and engineering teams to shape the products of the future. If that fits your career vision, look no further.

 As a key link in the product development process, two days here will not be the same, but there are some things you can count on doing:

• Work with customers, key stakeholders, and partners to define a product vision and roadmap
• Understand and apply new trends and competitive best practices into product roadmap and requirements
• Support development of appropriate tracking and reporting to determine product performance
• Work closely with the design and technology teams to develop, test and deliver defined capabilities
• Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria
• Facilitate resolution of risks, issues and changes related to the product development lifecycle
• Document process flow in support of Project Governance Policy
• Identify Risk and Controls Self-Assessment (RCSA) process documentation modifications for ongoing maintenance to RCSA materials.
• Support project management for Product Issues with long term controls required – includes Product owned Issues and/or provide direct support to American Express Technology owned Issues specific to collaboration across business community.
• Maintain Value Co Creation (VCC) artifacts for Enterprise initiative work specific to Project Orbit. 

 Description/Overview of the Department:

The Network & Acquiring Solutions (NAS) teams bring together American Express' Merchant-and Network-related Businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual Customers. The organization manages the relationships with millions of Customers around the world that accept American Express and runs the company’s payment network and manages bank partnerships globally.

It begins with a Card Member using an American Express Card at one of our millions of proprietary Merchants around the world, then processing that transaction, and getting the merchant paid, is up to us. The Acquirer Capability Delivery (ACD) Products team is at the heart of the proprietary transaction process.  We power billions of transactions leading to merchants being paid and continuing to welcome American Express cardmembers and their cards.

We are looking for talented Associates with Product Owner aspirations to join the Acquirer Capability Delivery (ACD) team in delivering efficient, effective, predictable, and compliant Acquirer capabilities for our global merchants.  The success of the role will depend on your ability to maintain, improve, and expand capabilities provided to our Merchants and Partners around the world. The successful candidate should be strategic and a detail-oriented self-starter who is comfortable working in a dynamic and fast paced role within the organization.

You will work among high performing product, process, and engineering teams. You will have a passion for both