Head of Relationship Management

About the Role

Our Client Services team is looking for an accomplished Relationship Management professional with experience managing B2B relationships in order to strengthen the relationship with strategic accounts and also grow revenue. You have a passion for problem solving, developing relationships, data-oriented to help businesses grow successful crypto business lines within Zero Hash.

We are looking for someone who has experience in relationship management, business development, partnership building, and the ability to articulate complex systems to C-level executives.

This role requires strong cross-functional collaboration and partnership in order to be successful. You will serve as a primary day-to-day point of contact and advocate for Zero Hash’s diverse B2B client base which includes broker dealers, neo-banks,merchant acquirers, on-ramps and leading non-financial brands. You will also serve as an escalation point for business and account related issues and be a creative, trusted advisor for both clients and internal partners

.This role also requires creativity and a desire to meet complex business requirements.

This role is remote and open to candidates in North America

#LI-Remote

Responsibilities

• Build and maintain strong relationships with C-level executives of strategic accounts (CFO, CIO, CTO, CMOs, and VPs)
• Partner with internal teams to provide a smooth onboarding and positive client experience during implementation and go live.
• Design and implement data driven reporting to track client satisfaction
• Serve as first point of contact for billing, account receivable, third party audit requests etc
• Organize and lead monthly calls and quarterly business reviews with supported clients and also contribute to monthly revenue tracking and reporting to leadership as well as clients.
• Work with Engineering, Product, Sales, Finance and Marketing teams to channel the enterprise voice internally, impact product roadmaps, and ensure our solutions meet the needs of the market
• Ensure adoption of new Zero Hash features and products
• Own retention and contract renewals
• Quarterback additional service usage by identifying upsell and cross sell opportunities and adoption of new products
• Excel at operating in a dynamic/ quickly changing environment
• Act as internal buffer between client and leadership team
• Identify cross-sell/ upsell opportunities and work with sales team to drive revenue growth

Requirements

• Motivated by Zero Hash’s mission and creating a seamless, best in class experience for our highest value clients
• Bachelor's degree or equivalent practical experience
• 7-10 years of experience in B2B Relationship Management
• An interest in being a relationship builder, collaborative partner, and dynamic project manager
• The ability to work independently in a fast-paced environment
• Experience working in a complex ecosystem of SaaS or payments products
• An ability to translate complex business concepts into concise and easy to understand conversations, and put structure to nebulous, unstructured problems
• Travel requirements up to 20% to Zero Hash offices and client locations (depending on business need)
• Experience with contract negotiation and dispute resolution
• Experience in fintech, brokerage, and/or the crypto industry

Preferred

• Highly self-motivated, with an entrepreneurial mindset
• Self-confident,resilient and goal focused
• Receptive to feedback and implements changes immediately with a positive attitude
• Motivated by a startup environment
• Experience working with product and engineering teams

Benefits Offered

• We believe the best way to succeed is by having a happy, motivated and healthy team. We offer the following benefits:
• Healthcare Insurance: Zero Hash covers roughly 100% of employee premiums as well as a portion of spouse/children
• Vision & Dental Insurance
• Mental Health and Wellness Program
• Equity Ownership and Early Exercise
• Maternity & Paternity Leave
• Educational budget of $1000
• WFH stipend of $500
• WeWork All Access Membership
• Visa Sponsorship
• 401k

About Zero Hash

Zero Hash is a B2B embedded infrastructure platform that allows any platform to integrate digital assets natively into their own customer experience quickly and easily (a matter of API endpoints). We power neo-banks, broker-dealers, and payment groups to offer digital asset trading and custody, crypto-backed rewards and round-ups programs as well as yield through staking and DeFi and NFTs.

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