AS Revival Guest Lead

Who Are We?

Revival is devoted to the adventurer, the nurturer, the fit friend, the overcomer, the stay-at-homer and the errand-runner... a fitness brand for everyone. Revival represents an awakening: a moment of clarity, comfort, growth, and self-realization. Whether her goals of the moment are fitness-based, overcoming a challenge, or built around grounding and growing as a person, AS Revival is there to support it all. We are here to inspire growth… physical, mental & spiritual.  Our clothes are made with the intention to live in- whether that be in a studio, on a plane, running errands, or on the couch after a long day. You don’t have to be an athlete to be fit… you don’t have to be a yogi to deserve comfort and flexibility… you don’t need to change who you are to experience a revival. We believe shopping is a sport too!

Position Overview

Reporting to the Store Leadership, the Guest Lead leads and supports management by directing activities required to achieve all store goals, including world class guest service, sales objectives, loss prevention, and merchandising presentation while driving both associate and guest engagement. Provide guests with exceptional service, through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment.

What We Offer

• Competitive base pay 

• Paid Time Off

• Generous associate discount

• 401k with company match

• Advancement opportunities

People

• Fosters a guest-focused team environment by anticipating guest’s needs, exceeding expectations, and adhering to the Revival service standards; coaches associates on guest interactions to increase transactions and capture guest opportunities

• Serves as Manager on Duty when managers are not present

• Helps develop team to accomplish store’s business objectives through coaching, investment, retention and motivation

• Creates a learning environment for associates

• Addresses guest concerns, coming to resolution when possible, and involving management where appropriate

• Shares information and communicates clearly to all levels of the team

• Holds self and employees accountable for achievement of financial results and statistical standards

• Manages conflict and coaches by applying company’s recommended processes, standards and guidelines

• Empowers and involves associates in decision-making processes

• Fosters team commitment through support, relationship building, and recognizing individual contributions

• Leads by managing through change and adversity

• Acknowledges, interacts and builds relationships with guests; creates guest loyalty

• Consistently receives positive, unsolicited guest feedback

• Communicates effectively with store management and guests

• Treats others fairly, with respect, and values differences; does not pass judgment on potential guests

• Supports an environment of learning and trust by acting as a positive role model

Process

• Ensures attainment of sales and inventory shortage goals

• Implements merchandise presentation, restocking and recovery to maximize productivity

• Understands the Altar’d State culture, and ensures compliance with all Altar’d State values & practices, and store operational standards

• Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store’s overall goals

• Controls workflow through successful planning and delegation

• Executes task directives within designated timeframes

• Completes opening/closing procedures and tasks as directed by management with a guest focus

• Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect company assets

• Maintains a safe work environment and reports any potential hazards

• Participates and assists in the preparation for the stores’ inventory

• Participates in store walk-throughs with team, communicating successes and opportunities in key store area