Permit Technician and Customer Service Representative

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Benefits & Perks

• Comprehensive process and systems training
• Paid time off (PTO)
• Paid holidays
• Family-oriented company culture
• Medical insurance
• Dental insurance

Company Overview

Window World is the largest exterior remodeler in the United States. We are dedicated to delivering a best-in-class customer experience while offering a wide array of residential exterior remodeling products. Our energy-efficient solutions are backed by industry-leading warranties, and we pride ourselves on exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service—at affordable prices.
Job Summary

The Permit Technician & Customer Service Representative plays a vital role in supporting both current and prospective customers while ensuring permitting and licensing compliance across all projects. This position manages a high volume of inbound and outbound calls, works extensively within our CRM and 360-contract systems, and serves as a liaison between customers, municipalities, and internal departments.This role requires a positive, energetic, and detail-oriented professional with a strong customer-first mindset. The ideal candidate is organized, proactive, and capable of troubleshooting issues while ensuring clear communication and timely resolution.
Key Responsibilities

Compliance & Licensing

• Maintain licensing compliance by managing Certificates of Insurance (COIs), qualifier information, and address updates
• Ensure all compliance documentation remains current and accurate

Permit Management

• Create, submit, and monitor all permit records within the 360-contract system
• Track open, expired, pending, and approved permits across all municipalities
• Apply for all required permits within 30 days of contract signing, pending HOA approval

Document Preparation & Upload

• Upload all prepared documentation into the 360 system
• Prepare digital floor plans and measurement sheets for each contract
• Gather and coordinate required permit forms for qualifier and homeowner signatures prior to submission

Tracking & Reporting

• Track and manage the status of all active permits
• Record, maintain, and report permitting data for weekly recap and leadership meetings

Customer Service & Support

• Manage a high volume of inbound and outbound customer calls
• Schedule appointments and accurately document customer data within the CRM
• Troubleshoot product and service issues by identifying root causes, coordinating solutions, and following up to ensure customer understanding and satisfaction

Ideal Candidate Profile

• Strong organizational and time-management skills
• Excellent verbal and written communication abilities
• High attention to detail with the ability to manage multiple priorities
• Comfortable working in CRM and contract management systems
• Customer-focused, positive, and solution-oriented mindset

Window World is proud to be an equal opportunity employer and is committed to building a team that reflects our values of integrity, quality, and exceptional service. Compensation: $15.00 - $18.00 per hour

Come work for America's Exterior Remodeler, offering quality windows, doors, siding, roofing, shutters, and more, with over 200 locations nationwide. Despite the ever-changing landscape of the home improvement industry, our promise has remained constant since our start in 1995, “Superior Products, Professionally Installed, at a Guaranteed Low Price.” 

 

Window World is a full-service exterior remodeler and has sold and installed over 21,000,000 windows to date, including 1,000,000 windows annually since 2009. In addition to being America’s largest replacement window and exterior remodeling company, Window World has products have earned the Good Housekeeping seal for quality. As we celebrate over 25 years in the industry, Window World is proud to offer a comprehensive suite of products for a true exterior transformation.

 

Each locally owned and operated Window World sells custom products in customers’ homes, then manages every step of the process through product ordering and final install. Customers enjoy Window World’s professional and honest sales process as well as top-notch product installations and service, all from a single company.

 

Become a part of America’s leading exterior remodeling company. We’re doing the right things, the right way, and we invit