Trade National Account Director – Retail Pharmacy Accounts, US Market Access (USMA) (Secondment - 12 Months)

WHY PATIENTS NEED YOU

The Trade National Account Director in the Channel Management group is accountable to lead and manage the enterprise business relationship on behalf of Pfizer with assigned Retail Chain Pharmacy and/or Retail Buying Group, Independent Retail Pharmacy customers.

This Account Director position will be responsible for the strategic and tactical development of plans and negotiation of contracts to support products in the retail pharmacy channel. This position is responsible for all B2B customer interactions as well as the development and execution of business plans relevant to assigned retail accounts. This includes the development of all negotiated contracts and implementation of the corresponding legal and business requirements for Retail Pharmacy customers.

This Account Director position requires the individual to be the Retail Pharmacy expert responsible for developing an intimate knowledge of customer’s strategies and capabilities. In addition, they serve as an expert to all internal Pfizer stakeholders on the Retail business models and the impact of an evolving healthcare environment. In collaborating with internal stakeholders, this position enables the delivery of optimized retail programs and enhanced patient experiences across the entire Pfizer portfolio of products.

The enterprise responsibilities of this position deliver broad customer experiences across the entire portfolio of Pfizer products and ensures customers recognize Pfizer as the partner of choice based on the quality and value of our contracts and collaborations.

WHAT YOU WILL ACHIEVE

• Develops, executes, and tracks priority US Market Access national account strategy, which is designed to position Pfizer as the Vaccines and other retail products partner of choice and optimize the patient experience for all products within assigned accounts.

• Leads all aspects of priority Retail Chain Pharmacy account business planning and execution aligned to the Channel Management operating plans.

• Manages the annual customer engagement schedule.

• Translates brand, channel team, and portfolio strategic priorities / asks into a meeting agenda with strategic continuity based on customer prior engagement / relationship.

• Master-knowledge of the customer in terms of contract, performance status, challenges, and opportunities.

• Quickly and critically assesses customer challenges and is able to problem solve while involving the right Pfizer colleagues to drive execution or escalate upwards when needed.

• Hosts PFE-internal customer status meetings to drive ongoing initiatives and create alignment with customer facing teams.

• Hosts POD meetings to align a cross-functional PFE team around on-going initiatives, processes, and challenges in need of solutions.

• Effectively negotiates and manages all Retail Chain Pharmacy agreements within the Pfizer portfolio of products:

  • Vaccines portfolio agreements.

  • Retail pharmacy product agreements as necessary.

  • Master Service Agreement negotiation (MSAs (Master Service Agreement)).

  • Brand specific Statements of Work (SOWs (Statement of Work)).

  • Compliance & Persistency Programs (C&P).

  • Confidentiality Disclosure Agreements (CDAs).

  • Periodic business reviews with customers.

HOW YOU WILL ACHIEVE IT

• Measure and assess the performance of all contracts and make recommendations and adjustments based on performance and contract terms.

• Maintains detailed understanding of customer’s organization, strategies, capabilities, and operations and provide management with early information on emerging trends and policies that could have an impact on current and future products or Pfizer’s interests.

• Maintains access to and engage with key management throughout the customer organization to ensure Pfizer is a bio-pharmaceutical partner of choice where identified.

• Develop and manage senior level engagements, enable, and coordinate meetings and correspondence and interactions with senior decision-makers.

• Align and include cross functional internal colleagues as necessary to address customer priorities.

• Conduct and maintain appropriate connectivity and ongoing communication with Vaccines business colleagues, to include PAS (Pharmacy Account Specialist) leadership for alignment with field team to accomplish pull-through of business objectives.

• Develop and keep up to date:  Executive leadership backgrounders and briefs as needed for rapid response inquiries and to serve as background for executive level engagements.

• Conduct analyses of customer strategie