Regional Account Manager - Midwest

Who We Are

At OrthoFi, we're not just another player in the orthodontic industry – we're the driving force that helps orthodontists launch more smiles while ensuring top-tier patient care. Our tech-savvy solutions are the secret sauce that empowers orthodontic practices across the United States. With a track record of supporting over 2,000 practices, and in partnership with OrthoBanc, we've unlocked access to quality, affordable orthodontic care for a whopping 3.2 million patients and counting!

Picture this: Our cutting-edge Patient Acquisition software combined with our expert Revenue Cycle Management solutions propels practices to achieve jaw-dropping 13% year-over-year growth. Plus, when it comes to patient and insurance billing, our collection results leave competitors in the dust.

Behind our mission is a dynamic team of around 300 passionate individuals. Our headquarters is based in Denver, CO, with employees spread across several states. Join us in our quest to transform the orthodontic landscape – where innovation meets dedication, and starting more smiles are just the beginning.

Our purpose is to radically improve the way patients access and pay for quality elective care. Diversity, equity, and inclusion (DEI) ensures we can fulfill our purpose by creating a better, more equitable and inclusive workplace for our community members and healthcare experience for all.

By focusing on DEI, we are working towards our mission of connecting more patients with quality orthodontic and dental care and helping make treatment accessible to over 1 million patients a year by 2025. Equity is core to our mission to serve patients, and DEI is embedded in our core values, especially “seek diversity,” and “do what’s right.”"

OrthoFi is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Roles based outside of our Denver office can sit in any of the following states: Colorado, Florida, Georgia, Louisiana, North Carolina, Ohio, Tennessee, and Texas. Please only apply if you are able to live and work full-time in one of the states listed above.

**This role is Regional and is based in the Midwest**

The Opportunity:

OrthoFi is building a world class team that is committed to wowing customers at every opportunity. We are looking for high energy, results driven individuals who pride themselves in going above and beyond to help customers get the most out of their investment in the OrthoFi Solution. At the center of this role is a strong desire to build meaningful relationships with customers and act with integrity to support their business needs while also advocating for the company. Additionally, you must have the ability to explain abstract business concepts and use a strong sales acumen to persuasively communicate the OrthoFi Value Proposition at every level of the practice organization. Our team members are extremely self-motivated, collaborative, love a challenge and are able to be successful in a fast-paced, ever-changing environment. A positive, creative, can-do attitude is a must!

The Regional Account Manager is responsible for the client relationship, including strategic consultation and account management, and ensuring the practice realizes the value of the OrthoFi solution. They use Key Performance Indicators to partner with Orthodontists to ensure the customer is successfully leveraging the Solution to realize ROI in several value-added service areas. In this role, you are responsible for customer retention and satisfaction by conducting account management activities and services that increase our net promoter score. Areas of responsibility include:

• Pre-Implementation discovery and change management key activities with Doctors/Practice Leaders to facilitate the exchange of information between the customer and OrthoFi and to ensure support and understanding of what is changing within their practice.
• An account management extension of the sales cycle to reinforce understanding of how the Solution will drive value for their practice based on their own vision of “Why” they chose OrthoFi
• Monthly and Quarterly Business Reviews with Doctors/Business Owners/Practice Managers to consistently and proactively showcase the OrthoFi Value