Merchandising Service Associate - Plant Service Lead

Your Impact

All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Merchandising Service Associate – Plant Service Lead, this means focusing on Live Plants while: (1) Being friendly and professional while engaging vendors and associates to meet store needs, (2) Ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate, and (3) Creating visually appealing product selections that are safe, clean, and easy for customers to access. The Merchandising Service Associate – Plant Service Lead is primarily responsible for overseeing execution of all assigned Live Nursery merchandising resets, service responsibilities and maintenance activities. This involves working outside in the garden center, ensuring merchandise is stocked, fronted, and priced according to planograms and store-specific merchandising standards (e.g., stock, displays, promotion space). The Merchandising Service Associate – Plant Service Lead works closely with the Merchandising Service Manager, MSA - Plant Service associates, , and store leaders to set and lead priorities for the MST Live Nursery team and identify store nursery service needs (e.g., materials, supplies, time) while also providing ongoing plant service updates and feedback. The MSA – Plant Service Lead is required to maintain a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized while monitoring for potential theft or security risks. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.

What you will do br>

• Always provide SMART customer service through the daily execution of Lowe's customer service policies, procedures, and programs.
• Build relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications.
• Collaborate with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time)
• Although most of the time will be spent in activities that do not involve the direct interaction with customers, the individual in this role is expected to engage with customers when the opportunity arises. This includes:
• Understand customers’ needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Engage with customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listen to and responds knowledgeably and promptly to customer questions, taking them to areas of the store when necessary.
• Demonstrate sincere appreciation to customers.
• Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
• Empty plant racks onto plant tables merchandising by planogram, price, and color block as they arrive.
• Identify damaged or missing signage, displays, collateral and orders replacements in accordance with merchandising standards and planogram details.
• Update/validate wayfinding and product location signage as well as digital maintenance of this information throughout the store.
• Ensure cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on sales.
• Assist with culling and pricing dead and distressed plants.
• Maintain a high level of communication and partnership with MSM and red vest associates.
• Identify and communicate issues with quality, quantity, and additional needs to Outside Garden Supervisor and MSM.
• Adjust fixtures, rotates stock, displays products and support materials using power equipment (e.g., lifts, order pickers) per service expectations and processes.
• Review, complete, and enter completion details (when, what, amount of time spent, taking and uploading photographs to confirm servicing completion, etc.) for all assigned service and maintenance tasks.
• Ensure all displays are safe and in working order and repaired/replaced as needed.
• Repair/seal damaged packaging and boxes including peg-hook items.
• Remove all trash, moves cardboard boxes to the bailer and moves plastic wrap and other debris to the compactor.
• Replace light bulbs and alerts the appropriate contact when additional maintenance issues are noted (lights out, painting, etc.).
• Detect common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
• Ensure compliance with housekeeping standards and progr