Guest Service Technician

JOB LOCATION

5800 S Powhaton Rd Aurora, Colorado 80016-4284

City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
 
Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

The hiring range is $14.81 - $18.40/hour.

Estimated average hours per week: 40

This position earns sick leave in accordance with the Healthy Families and Workplace Act.

Equivalent training and experience that will demonstrate the required knowledge, abilities, and skills.

 

Minimum Age: 16 Years Old.

These positions do not provide medical benefits.

Under general supervision, the Guest Service Representative provides information to the public regarding the Recreation Department's available facilities, activities and programs.

• Revenue reconciliation for all outlets
• Running of appropriate reports to verify all items sold
• Putting together bank deposits
• Records and processes fees involving park and facility reservations, permits; accounts for all existing working cash assigned and revenues generated during scheduled shift
• Under general supervision, the Guest Service Technician provides information to the public regarding the Aurora Reservoir facilities, activities, and programs.
• Performs customer service duties such as greeting guests and answering questions in person and over the phone; explains Aurora Reservoir programs, services
• Displays excellent customer service skills, establishes, and maintains effective working relationships with other employees, public officials, and all members of the public
• Communicates effectively, professionally, courteously, and thoroughly with the highest regard to the customer
• Uses a variety of computer software programs
• Completes all required reports and records accurately and on schedule; submits/deposits to the proper person or office.
• Serves as a cashier, operating cash register, handling financial transactions and processing receipts in person, phone or with online customers
• Educating patrons on facility use rules and regulations; ensure adherence to rules and safety procedures
• Performs cleaning and light janitorial duties
• Performs administrative tasks, account maintenance, account creation, and account collections
• Responds quickly to all emergency situations as needed
• Assist in the execution of emergency action plans as directed by Management
• Attend training sessions and staff meetings as scheduled
• Open and or Close the Park Office at Aurora Reservoir
• Learning all administrative processes
• Follow established Cash Handling Policies and Procedures
• Data input of pass records
• Collecting the Lost and Found items
• May be required to adjust scheduled shifts to meet staffing and business needs.
• Must have the ability to work nights, weekend, and holidays as necessary
• Perform duties as assigned

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education: 

• High School Diploma or GED.

Experience: 

• At least one year of cashiering and clerical experience including customer service background handling complaint calls.    

Knowledge:

• General knowledge of cash registers, personal computers and related word processing software applications